I want to increase the valid to date by 1 year

[Cupcake]

I have a need by our customer to update the Valid To date in KB articles by 1 year every time that KB article is updated.

So it should be looking at the updated (sys_updated_on) field and making the Valid To date (valid_to) 1 year from that date.

Should this best be handled thru a business rule.

[Abhinay Erra]

Karen,

  I have tested this on my instance, it was working. Can you attach a snapshot of your BR

Thanks,

Abhinay

PS: Hit like, Helpful or Correct depending on the impact of the response

[Cupcake]

Here are the screenshots of my business rule. Thank you for checking.

[Abhinay Erra]

Karen,

  This script needs to be placed in an onBefore function that will be automatically created in the script section when you create a business rule.

Thanks,

Abhinay

PS: Hit like, Helpful or Correct depending on the impact of the response

[Midhun1]

Hi,

//var domain = new GlideRecord('incident');

//domain.addQuery('number', 'INC0010055');

//domain.query();

//if (domain.next()) {

var some=domain.opened_at.getDisplayValue();

gs.print(some);

var gdt = new GlideDateTime(some);

gdt.addYears(1);

gs.print(gdt.getDate());

}

Try like above:

Modify the changes it worked fine for me:

[Chuck Tomasi]

Hi Karen,

Thanks for the screen shot. In your testing, did "flagged" change? If it did not, then the business rule will not run the script.