Resolved! Work note when associating a record
Hi all, We use interactions and when we associate an interaction to an incident for example is it possible to get a work note into the ticket it has been linked to saying IMS...... has been linked?
Forum Posts
ServiceNow realtime sync user from Azure AD B2C
Hi All, I have IAM in Azure AD B2C. Requester will register with Azure AD B2C Service.Requester can login and request our ServiceNow environment after register successfully. I think I should implement OpenID Connect solution between ServiceNow and A...
Using glide.proxy.path to put Self Hosted ServiceNow into a "subdirectory"?
We are building a self-hosted Now platform. Installation has gone fine, and we're up to logging on as an admin. However, we're planning to use more than one application on the same URL, so would like to "move" ServiceNow to a "subdirectory" in the UR...
Edit process flow in risk workspace
Hey, can somebody help me here.In the above snapshot i want to add my stages cancelled after retired state in process flow of risk workspace. in the native view i am able to achieve the functionality but in workspace i am not able to do so. can anybo...
CSA Question
When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)Make sure the latest flows are activatedUse the instance Incognito setting to quickly toggle between requester and approverI...
CSA Question
Which Of the following are not included in an Update Set by default? (Choose four.)HomepagesDataPublished WorkflowsBusiness Rules5 schedules6 Database change7 Related List8 Report Definitions9 scheduled job10 Client Scripts11 Views
unable to add the fileds in form builder,form design,form layout
in Form it is showing fields, when i want to add extra fields in to the form through form layout,I am unable to see the fields in it but in form builder am able to see fields while adding fields in to the form it is not capture in the form. kindly gi...
Resolved! Grabbing month only from date variable
I wanted to add a 'Date Submitted Month' variable field to a catalog and have it grab the MONTH from 'Date Submitted' field. How do I go about pulling the month and returning it as string such as screenshot below
Need to Change Topic under taxonomy into French Language
Hi, I have a business requirement to change the Topics headings that comes under taxonomy in employee center portal into French language when user changes their preferred language into French in profile settings. Can anyone help please.
Resolved! Bug with calendar field
Hello,we are encountering bug with calendar field, when trying to select and fill the value, the calendar field appears in top corner and doesn't allow any values to be entered. This happens intermediately, we're on Xanadu version. Did anyone experie...
Resolved! keyword search functionality is not working in the custom table
keyword search functionality is not working in the custom table
Unable to change the owner of the Document in the list view(dms_document)
We have a managed document in our platform and the owner who created it has left the organisation.Am trying the update the owner but operation is not allowed. The owner field is only visible in list view and edit option is not available. It is not gr...
Get Assessment Metric Image Attachment in Email Notification Script?
Hello, I am trying to get the attached assessment metric images within asmt_metric_list.The usecase is that a user fills out a survey after their ticket has been closed. They can select a variety of image emojis describing how they feel. I would like...
Is it possible to trigger a ProductOrder for a different Product offering from another Product Order
Hi All, Is it possible to trigger a ProductOrder for a different Product offering from another Product Order? We have a requirement to spawn a Product offer of a different Product offering from the Product Order that we are implementing. Also will th...
Advanced Work asssignment using Service Operations Workspace
Hi All, Have a query, We were trying to configure Advanced work assignment AWA to route the requests to particular set of agents based on the skills. But, it was observed that, even after setting the maximum universal capacity for agents, AWA is kee...
