Hi all, Currently I have created a report that when you click it, it opens the filter in the Classic UI and not Workspace. In the drilldown view filter I added HR Workspace but that didn't do it, any ideia how can I achieve this? Thanks.
Hi All, We have a UI action that copies the Catalog Item. This part of the referenced Script Includes is responsible to copy variable and its question choices. All Variables are copied, but not always its Question Choices. For variable type Multiple ...
Hi,I have a working UI Macro on the incident form which sets the assignment group field to the support group of the currently selected CI.When I add it as field decoration / reference contribution to for example the customer (reference) field, it sho...
I want to extend the related Search function on a incident with possible related requested Items.Problem I have is that I am not able to add a new search resource on Additional Resource Configuration related list on the Incident Deflection Search Con...
Hello,I have a Record Producer that receives the survey number from a notification button. The button sends a URL, for example:https://exampledev.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=84178ca0fb58625014a0f0ff5eef...
How do I edit the list layout of these for the donuts? I want to change them globally rather than just on a user basis.
I created some variables for a new form. After deleting variable A, I can see that the deletion is captured in the update set with the action 'DELETE'. However, the action 'INSERT_OR_UPDATE' for variable A is not captured in the update set. Does anyo...
Still waiting on some way to natively display .PDF files within a knowledge article. I know there used to be an app on Share that would handle this, but I'm not finding it anymore (and I think it got deprecated). Currently, I'm having my user base ...
Hi, I have a list field in a table which stores the list of owners (references user table). Im looking for a way to add all the members in this list field as approvals for an RITM in the flow. I've looked at some community pages where the suggested s...
Hi Team, We have a custom table and flow written for approval and its working fine. Now we want to use alternate approvers over here. Can someone tell how to achieve this?Note my custom table does not extend task table
We are preparing to deploy CSM. An update set was pushed from dev to test. Now a large subset of users have been assigned the following roles: snc_externalsn_apptmnt_booking.appointment_booking_usersn_customerservice.customersn_esm_usertask_activity_...
Hi All,I am System admin using Istanbul SN. I have some users who have left the business and they consumed fulfiller roles. They were assigned them through association with the group they were placed in. Upon taking them out of that group, it hasn't ...
ServiceNow Paris. Is it possible to format text on templates/incident detail/work notes e.g. bold text, different colours, underline? And if so, how is this done?
Hi Everyone, I have a requirement where for a field multiple user needs to be selected at a same time. That's why I have used a List Collector as type for that variable. Once the form is getting submitted on the RITM description sysid are populating ...
