IDR (Instance Data Replication) Vs Service Bridge

[snehapatel]

If you have 2 service instances (one for the parent company & one for the child company), could you please suggest what is the right choice to be used (IDR Or Service Bridge or any other option) to achieve the following for the data synch/replication

1) The incident is raised in child company instance. However when it is being assigned to a particular assignment group, it should be created in parent company instance as this assignment group access the parent company instance. Thereafter the comments posted by the assignment group in the parent instance should be replicated to child instance.

2) A service request of particular type raised in child instance should be created in parent instance as this service request would be worked upon by assignment group using the parent instance. Once the service request is updated on the parent instance, the respective updates should be reflected in the child instance as well

Also would like to understand the options from pricing perspective - which one would be cheaper if both IDR and Service Bridge can fulfil the above requirements

Thanks,

Sneha

[JC Moller]

Why not just integrate the two instances with a REST API integration?

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