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12-31-2016 06:26 AM
I am trying to dot walk through multiple tables in an onChange client script on the Incident table. When the Caller field on the INC form changes, I want to reference the sys_user table to see what department the Caller is in. The field that I am trying to use on the Department table is u_department_group.
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
var caller = g_form.getReference('caller_id');
var dept = g_form.getReference('caller_id').department;
if (newValue) {
confirm(caller.name);
confirm(dept);
}
}
caller.name prints out the user's full name as it displays in the sys_user table but when I try to print out dept, the only value I get is the sys_id. I cannot get the department name to display or any other field on the Department table to display anything.
Is this possible in a client script?
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12-31-2016 07:51 AM
Here's the same script but using your custom field cmn_department.u_department_group:
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}var caller = g_form.getReference('caller_id');
var dept = caller.department;
if (dept) {
var grDept = new GlideRecord('cmn_department');
if (grDept.get(dept)) {
confirm(caller.name + ' works at ' + grDept.u_department_group);
}
}
}
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12-31-2016 07:10 AM
That is because department is a reference field on the user record, so you have to dot-walk further to ...department.name

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12-31-2016 07:18 AM
I've tried that. It just returns undefined. Is that because the department field is a reference field as well?
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12-31-2016 07:28 AM
If you just want to set the location field on the form then the sys_id should work fine the way you have it. The field should show the display value automatically.
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12-31-2016 07:18 AM
Please try using a GlideRecord like below:
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}var caller = g_form.getReference('caller_id');
var dept = caller.department;
if (dept) {
var grDept = new GlideRecord('cmn_department');
if (grDept.get(dept)) {
confirm(caller.name + ' works at ' + grDept.name);
}
}
}
Hope this helps.
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