image Change in Zurich Version

[PankajR07759649]

Hi Team,

Hi All,

I upgrade a instance to new release Zurich.

I notice when I do a new search in the incident table and there are no results Below a picture is missing in new Zurich version.

Question how to fetch previous image

[prerna_sh]

Hi @PankajR07759649 

This is default behavior in the Zurich release.
Please refer these documents for better understanding:
https://www.servicenow.com/community/servicenow-ai-platform-forum/san-diego-empty-list-picture/m-p/1...
https://www.servicenow.com/community/sysadmin-forum/how-to-remove-graphic-when-no-records-found/m-p/...

-------------------------------------------------------------------------------------------------------------------------------------------
If my response solves your query, please marked helpful by selecting accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna