In contextual search (related search) how to attach a knowledge article WITH its ATTACHMENTS to an incident?

[larsbager]

Does anyone now how to "tweak" Servicenow, so that when i attach a result (A knowledge article) found by the contextual search to an incident, it also attaches any attachments this article might have to itself.
As is seems to be out of the box...only the article is attached, but without any attacments that originally was in that article.
This is a bit of at problem for us, because many of our knowledge articles, are simply "teasers" with all the good stuff attched as documents to the article.
So the result is, when i attach the article to the incident, it is rather worthless...as alle the good stuff is simply not there any more....

[palmen]

It was doable before but it seems like there has been some changes to how it works in knowledge now.

This is an old thread with similar questions and how to modify that function
https://community.servicenow.com/community?id=community_question&sys_id=cb51c329db98dbc01dcaf3231f96...

[larry_r]

If you are attaching an article body to incident notes, then you can simply create hyperlinks to attached documents within your article.

The links will still be functional when displayed in the incident.

[Lindsey Jenkins]

Did you ever find a good solution for this?  We are in the same situation currently.