Resolved! End user portal users without any roles cannot see "groups" on catalog item while raising request.
Hello experts, End user portal users without any roles cannot see "groups" on catalog item while raising request. Please advice.
Forum Posts
Resolved! Notification triggered multiple times
Hi community, We have developed a notification to trigger when a Defect is assigned to a group. The notification triggered multiple times (x4) with two different reciepents (last three reciepents had the same value), I am trying to figure out why tha...
Whenever I click on "Request Translation" and pick a language, I receive an error message saying: Failed to request translations
Hello Community, I'm new to ServiceNow platform, and I have configured the plugins named respectively "Localization Framework" and "Dynamic Translator" I have also purchased an IBM API key, and configured it in translator configurations, created an A...
Resolved! Check State of previous tasks in flow
Hi, I have a flow that will update and close a task (task number 3) automatically based on several conditions. The flow update automatically an asset and then close the task. I need to check from that flow the states of the previous tasks (tasks numb...
Resolved! Outlook does not receive email
Emails configured in email property with outlook domain do not receive emails sent by ServiceNow, only email with Gmail domain. In 'sys_email' shows that the email was sent correctly Outbox account inbox is not full There is no restriction rule in...
Flow Designer giving "java.util.NoSuchElementException: No value present" error and aslo nt able to open executin details even if they are completed
Hi Team , We have out of box edm plugin activated which has a subflow " Automatic Creation of Document Task" but when it is supposed to trigger it gives error "java.util.NoSuchElementException: No value present" and also unable to show execution ...
Resolved! No field level * ACL
One of the ACL on cmdb_ci_buisness_app is in application scope (non global) for 'none' (table level). I want to add field level with '*". I can't find it in that application scope. Is there any reason why drop down is not showing star(*)? Also wha...
Resolved! Restrict images in the body of the e-mail using inbound actions
Dear All, I've a requirement like when user submits an e-mail with images in the body of the e-mail that should not come as attachment in incident. but if he is attaching some files then its should display as attachment how to achieve this using inb...
Get Catalog Variables Flow Designer Action Issue
Hi, I am trying to use flow designer to create a catalog item and then once that item has had a variable updated, take that new value and update the trigger record. The scenario is that the Service Delivery team will review Breached SLAs in ServiceNo...
Resolved! Multiple Log entries for: Failed to register PIV/CAC certificate to the user account
HI All,We recently upgraded one of our sub production instances to Rome from Quebec and have noticed a few entries in the logs since upgrading.The log is an Info level log.The Message is:Failed to register PIV/CAC certificate to the user account. Ple...
removeOption and addOption not working
Hi, I need to remove the choice list values of the "subcategory" field which is dependent on "category" field. Client script: Onload() function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { ...
How to find out why notification triggers twice?
When changing the assignment group on an incident a notification will trigger; However, if I change the assignment group, hit save, and change the assignment group again quickly and hit save notification will trigger twice. There is no other notifica...
How to configure show notifications san diego new UI
Hi, In sandiego we have notification icon on top right corner. Can someone explain which notifications show up there? Are they regular email notifications or should i configure new notification of different type?
Resolved! Connect Support vs. Live Agent Chat (Advanced Work Assignment) + Is Connect Support going to be deprecated?
I've heard a rumor that Connect Support may be deprecated in a future release (i.e. New York) and completely replaced by Agent Chat from Advanced Work Assignment (AWA)... is there any merit to this? The only potential indication of this is the articl...
Resolved! Survey Broken in Service Portal / ESC
I'm experimenting with developing a CSAT survey in my personal instance before I implement in our company instance. I've run into an issue where dependent mandatory fields always show on the Service Portal and Employee Service Center (I think they us...
