Hi, Can someone explain me or they know what will happen If they commit a retrieved update set which is in state loaded also from that retrieved update set If we move or remove the record to a default update set. will it going to affect anything if t...
We have configured our outgoing mail to use smtp.office365.com (STARTTLS 587 and OAuth 2.0) and it works (mail are sent as they should). But we have seen that the processing time is around 8000-10000ms and even greater some times. Even got a automate...
Hi, since Quebec, ServiceNow has "enhanced" the Subscription Management module.The thing is that now its not usable in our scenario:- We have both CSM and ITSM licenses, lets say 200 CSM and 400 ITSM.- ITSM is as per new licensing part of CSM, so a C...
Body Text is not showing any data. Any help would be appreciated. Once I Get this done I need to pull the CI out of the email to be able to assign to its Owner. .Here is a sample email Action:
Hello! I have a group of authors to whom I've granted the knowledge_manager role, with the intent that they can edit any draft article within their specific knowledgebase. I have a "can contribute" user criteria set, and we have Advanced Knowledge p...
can anyone please help me to understand about setworkflow(false) this function with example.
I'm trying to get our link to the survey to point to our Service Portal Our surveys are visible via the My Survey's widget but the URL obtained from 'View Survey URL' on the Survey Definition links back to the record inside SN rather than the Portal ...
Hello All, I would like go understand how the Client Software Distribution 2.0 works for install and uninstall scenarios .As of now we are utilizing some of the spokes like AD, sccm,jamf with integration hub enterprise.What is the advantage of CSD2....
We are looking to setup a data source using SFTP to grab a file each day and then run an import and transform of that file to create records from the file. This would repeat everyday. My question is that after the file is retrieved is there a way for...
We are looking to focus our archive/deletion configuration on the largest tables.Is there a way to identify the size of a table in ServiceNow?
What are the best practices followed on Database size reduction apart form having any rentention policy? what are the ables need to be cleaned up on Monthly basis to maintain the DB size within the limit. I have DB size 5 TB but it almost came upto 4...
Hello All,I have a requirement to restrict admin users to make changes on a user table and that includes restricting them to use a background script update the sys_user table.Is there a way to do this? Can we restrict admin users to run a background ...
Hi All, I have created a string field to get values through transform map. The format will be xxxx.xx i.e, 3456.09 . The string field is taking the whole decimal value and i want only the numbers left to the dot to be displayed. i.e., 3456 in the fie...
Hi All, We are working on a project to implement inbound scripted REST API in service now based on OAuth authentication.OOB service now works as both authorization server to give token and as well as resource server to consume the token for authenti...
I have updates captured in an update set to mark a couple of variables inactive. These changes are reflected in the catalog item in dev as expected. However, when the set gets promoted to QA, the catalog item doesn’t show the change. What am I missin...
