When SSO authentication is complete, all users are directed to the link https://xxx.service-now.com/ However for some users I wish for them to be directed to the agent workspace instead https://xxx.service-now.com/workspace/agent ...
GlideQuery seems to have a bug: when I have a table with a reference field to cmdb_ci and I want to do the following: var sbf_object = new global.GlideQuery("x_some_table") .get(sys_id, ["cmdb_ci.assigned_to.name", ""cmdb_ci.assigned_to.mail"]) ...
Hello, I have a workflow which is triggered when a user wants to bulk upload a list of Hardware Assets or Hardware Models. I have defined Data source, Scheduled Import Set and Transform Map for the same. Now what I want to do is to check at the end o...
Hi every one,I just debuged ACL and had a question: I want to know why the ACL write for sys_user.country return false. I did not see any sub-ACL (the second and third row) are marked deny, but the result is false. Could you help me explain it please...
I have set the following system property to true: glide.cmdb.health.src.cmdb_health_audit_only per ServiceNow." Setting the glide.cmdb.health.src.cmdb_health_audit_only system property to true, ensures that the CMDB dashboard displays health results...
I have this field I want to set to mandatory and read only because this information autopopulates, but if information doesn't autopopulate I don't want users to be able to submit formHere is example of field not auto populating, it's set to read only...
Hi All, We've been asked to create a ui action to close duplicate tickets in the incident table but when closed the advisor should be prompted to input the parent request ticket number if it's empty. I've looked around and found various ways to do ...
We are setting up a HR Campaign and e-mail will be going out to ~50,000 employees.This will be our first large send and HR is trying to understand how long it will take for the emails to go out to everyone, so they can schedule properly. I found this...
Hi everyone, I have added the tooltip to the approver field in the catalog, but the tooltip doesn't appear in the Service Portal when I hover the mouse over it. Why is it so and what changes should I make to get this done? Screenshot of the Catalog: ...
Hi. I made a table and I made some choices by using choice list in the same table.After that I moved this data to another instance through update set and I changed element in my instance.I tried to move this data to another instance but my action of ...
I have questions related to homepage 1. When ITIL users log into their account first time how their home page auto-set to "ITIL Home Page". Is this auto-set by any system property, onload client script or any view control? Please let me know ? I am a...
Have created parallel approval in flow designer. Assume it goes for four approval for four different groups after approving the respective task will generate. In the RITM I can find the list of approvers. If I Approve task 1 the rest of the approval ...
We need to update the password of a local ServiceNow account that is used by automation. We use this account to get an OAuth token and our Secret Server updates AD and an AAD. We would like to automate this process, but we attempted to do this via Po...
I'm curious about the system log source *** Script...as you can see in the rightmost column of this screenshot: When I group the list view by Source, I see the following: I see the API documentation here but it does not really explain how a source ...
Hey there! We have been working with ATF for a while now and loving the feature. Since we were able to quickly test for upgrades and releases, it saves us allot of time. However, right now (since a week) we are facing a weird issue we never came acc...
