In-line .PDF display in Knowledge

[Ben Blackburn]

Still waiting on some way to natively display .PDF files within a knowledge article.  I know there used to be an app on Share that would handle this, but I'm not finding it anymore (and I think it got deprecated).  Currently, I'm having my user base convert the .PDFs to .DOCX, then import those documents using the OOB functionality, but the formatting is never perfect.  I suspect the same challenges will exist if I have them convert to HTML.

Does anyone have a good solution for this?

[Susie W]

This works brilliantly - I've done it today in Orlando.  And I'm not seeing issues with users viewing it.

Thank you so much.

[Susie W]

This works brilliantly - I've done it today in Orlando.  And I'm not seeing issues with users viewing it.

Thank you so much.

[manishaidhate]

@Rajesh Kannan Gurusamy  :

We are going to have same configuration for more that 500 knowledge article , to get view of PDF.

I have concern about performance issue, is there any impact on service portal performance at time opening PDF file knowledge article .

Please do revert if you have any idea about this.

[Krissy]

Good afternoon, 

i followed the above steps, ensured plugin was enabled, modified the script to HTMLSanitizerConfig and after putting in the source code in the KB article. It says Attachment not found. I copied the SYS ID from the attachment link by clicking view. 

[Sails]

Hi Rajesh,

Thanks for the suggestion. I have followed the same and unfortunately whenever I attach a PDF to the KB article I created and edit the source code and save it, It is gone.

I am not able to view the pdf after I save the article, however I do see the preview on the "Article body" if I do not make any actions (Save/Publish)

Could you please help how to get this sorted?