In-line .PDF display in Knowledge

Ben Blackburn · ‎09-09-2019

Still waiting on some way to natively display .PDF files within a knowledge article. I know there used to be an app on Share that would handle this, but I'm not finding it anymore (and I think it got deprecated). Currently, I'm having my user base convert the .PDFs to .DOCX, then import those documents using the OOB functionality, but the formatting is never perfect. I suspect the same challenges will exist if I have them convert to HTML.

Does anyone have a good solution for this?

Rajesh Kannan G · ‎09-10-2019

You can use ServiceNow Document Viewer plugin to display PDF in articles.

1. Whitelist iframe tag and src, height, width attributes by updating HTMLSanitizerConfig.

2. Enable ServiceNow Document Viewer plugin. I think this requires additional license.

3. Attach PDF file to your article. Use source code button to open HTML Source code of the article and add iframe tag to display PDF in your article. The sysparm_sys_id parameter is the sys_id of your attachment.

4. Publish your article.

Article will be displayed as shown below.

View solution in original post

Leonardo Chave1 · ‎08-04-2022

Hi SNow community,

Is there a way to disable the download button from the document viewer?

Thanks in forwards

Raghuveer Moort · ‎03-17-2025

Hi Leonardo, did you find anyway to hide the toolbar / specifically the download icon ?

Regards,

Raghuveer