In my PDI, I didn't install any plugin, why we have sn_incident_read role?

[Lisa71]

In my PDI, I didn't install any plugin, why we have sn_incident_read role? Why in our corporate instances, I can't find the sn_incident_read role, and I tried to install In my PDI, I didn't install plugin com.snc.itsm.roles, however can't find it. 

[Dr Atul G- LNG]

Hi @Lisa71 

[SP22]

Hello @Lisa71 ,

Please find the below screenshot & link for your reference.

 https://docs.servicenow.com/bundle/xanadu-it-service-management/page/product/incident-management/ta...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0758032

But for corporate instances you have to raise request.

Thanks
SP

[Lisa71]

Thanks. However I checked in my PDI sys_plugins.list, neither plugins are installed, then why it works in PDI? 

com.snc.business_stakeholder

com.snc.itsm.roles

[SP22]

Hi @Lisa71,

Please find the below link and screenshot and let me know whether it is useful or not.

Already OOTB ITSM Roles are available in our PDI's.

https://XXXX.service-now.com/sys_plugins.do?sys_id=c1d308b6f836021008dd9cfea425ac79&sysparm_record_t...

Thanks
SP

[Long Duong]

Hi @Lisa71,

In the OOTB, we have ITSM module. And the sn_incident_read is the core role of system. So it means that although you did not install any plugin, there has been already sn_incident_role as the OOTB role.

Please accept my solution and mark it helpful if the information is clear for you.

Thank you and have a nice day!