In Snow, based on the selection of category ,attachment has to be attached. how to configure?

[Nithya Devi]

Based on the selection of category ,attachment has to be attached. For eg,we have attached 3 attachment in  Record producer,based on the selection of category any one attachment has to be attached.

Can anyone suggest an answer for the above query?

[Anurag Tripathi]

Hmm, for these kind of requirements I would suggest add links and description to the record producer with instructions and add all 3. 

to add attachment via script on RP might be tricky and sort of a patch solution.

[Mark Manders]

I have no idea how this works in Snow. 

In ServiceNow it depends on where you are working from. Is this on the portal, or in the backend? If it's the portal, is it a record producer? 

[Nithya Devi]

both on record producer and backend..

[Pratiksha Lang1]

@Nithya Devi  Do you mean you want the attachment to be automatically attached based on the category selected?

[Pratiksha Lang1]

@Nithya Devi 
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