Affected CI Add widget missing record count at the bottom

Zubair Alam2
Tera Contributor

While trying to add Affected Configuration Items to a ticket, the Add Selected Widget does not show the records beyond 100 at the bottom as shown in the attachments. Please provide a clue about why it is, and how can it be addressed. Thanks for all the help. 

3 REPLIES 3

Kieran Anson
Kilo Patron

"does not show the records beyond 100" - to be clear, is your issue that when you select the arrow ">" you're not advancing to the next 100 records, and instead staying on the first page of 100 loaded records.

Zubair Alam2
Tera Contributor

Hi @Kieran Anson : Correct. That is the issue. When we use UI Action "Add Selected", it adds first 100 and then at the bottom, does not show ">" to select the next 100. All help is greatly appreciated. Thanks. 

OOB the logic should be that when you select the first 100 (using the select all option) and then 'Add Selected' the modal should close and the items added. Does this closure not occur? Do you see any errors in the browser console?