Incident form automatically jumps / scolls to the Activity

puffysleaves · ‎12-30-2016

When most users go to the incident form, the browser immediately jumps to the activity section of the incident form as if the Show Activity Stream button were pressed. This happens when going to an existing incident or creating a new one. I see this happen while impersonating a user while looking at an incident at 100% zoom in the browser. When I look at the same incident with my account in the same browser at the same zoom, everything is fine and the page does not jump. With Chrome, Firefox and IE browsers, I can only get the page to jump down to the activity section with my admin account if I zoom in 125% in any browser. So I'm confused. I've been using the zoom as a temporary solution. Some people zoom out to 90% or 80% in their browser and this jumping behavior stops but that's not a solution for everybody. Most of our users use Firefox and unfortunately IE. I believe this started happening after the upgrade to Helsinki. Why is this happening and how can I stop it?

dvp · ‎12-30-2016

We had the same issue but it was due to a onload client script which showfieldMsg method on the one the fields down below. As soon as we open the record the screen scrolls down to that field.

Why don't you remove the activity from the form and see if its happening again if not then we can narrow down a little bit

View solution in original post

drjohnchun · ‎12-30-2016

Yes, you can delete your preferences and see what happens. They're table specific, so you many just need to delete them.

FYI, you can also add a global user preference (a preference record with the user field blanked out) if something like that can fix the issue.