Increasae the Default size of Email font

[ahmadfaiz]

In the incident table we have option for directly sending mail to user. Our requirement is to make the default size of Body font from 8pt to 12pt. We tried to change it from email client templates. but on saving it is coming back to original 8pt. Can anyone please help on this

[Sid_Takali · Accepted solution]

Hi @ahmadfaiz 

1. Navigate to the System UI --> "Email Client Templates" module. Open the template that corresponds to the Compose Email pop-out.
2. Add the following HTML code to set the font style to Arial and font size to 12pt.

<style>
    body {
        font-family: Arial, sans-serif;
        font-size: 12pt;
    }
</style>
​

• save it

Have a look at below threads 

https://www.servicenow.com/community/itsm-forum/customize-email-font-and-size/m-p/2581820

https://www.servicenow.com/community/developer-forum/set-default-font-and-size-of-email-client/m-p/1... 

[ahmadfaiz]

@Sid_Takali  Thank you so much