Increase width of the Virtual Agent chat

Joseph Warner · ‎02-24-2022

How to increase the width of the chat window for the Virtual Agent? Is it possible to do this both in a portal and in the Virtual Agent Designer Preview/Test?

Raj_Esh · ‎02-24-2022

Hi Joseph,

Please refer the following link:

Changing the Service Portal Virtual Agent widget CSS properties (height, width, icon, etcetera)

Hope this helps.

Thanks,

Raj

--Raj

View solution in original post

NunoMeira · ‎02-16-2023

I have configured a portal using the Agent Chat configuration. But since we are using localization, some languages use more space than others soo the client suggested to increase the chat window 10 to 15px. How could I achieve this? I tried to change the widget but since I'm using the Agent Chat configuration it didn't reflect the changes, unfortunately. Any idea?

kwong43 · ‎02-22-2024

Hi NunoMeira,

Did you ever find a solution for this? We are also trying to increase the size of the chat window with the Agent Chat configuration. Unfortunately, most of the information I found about this modification is for the Virtual Agent Widget.