Integration between Cisco DNA Center and ServiceNow

richa83
Giga Contributor

‎09-09-2019 04:23 AM

Hi,

I am starting ServiceNow Developer and my first task now is to build an integration between Cisco DNA Center and ServiceNow for Demo purpose. I am looking for suggestions on how to start with it and what all to keep in mind. The best practices etc.

Thanks in advance. 

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JohannesGP
Giga Expert

‎02-17-2020 04:13 AM

Better late than never...

Cisco did a plugin for this. Find it in the ServiceNow Store:
https://store.servicenow.com/sn_appstore_store.do#!/store/application/03eb0f4ddbf6ba00f27978b5ae9619...
Name: Cisco DNA

Service_RNow
Mega Sage

‎02-17-2020 04:17 AM

Hi Richa,

please refer to the link you can find some interesting info regarding to integration b/w 

Cisco DNA Center Integration with ServiceNow

Cisco DNA Center Integration with ServiceNow

After going throw this Mark it Correct/helpful, if this helps you
Thank you

RahulMishra01
Tera Contributor

‎03-20-2025 05:46 AM

Hi @richa83 ,

I would like to give some suggestions about it. Using NovelVox CTI connector for integrating Cisco DNA center with ServiceNow, especially for demo setup can enhance the integration experience. It unified interface within ServiceNow  that allow agents to handle calls, automate workflows, and see real time data.

For more information: https://www.novelvox.com/integrations/servicenow-cisco-cti-connector/

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