Interaction Record from Email

[Blake Morales]

I want to create an interaction record from email and then from interaction auto create certain tickets based off categorization, email body and the request coming in. Any recommendations?

[Sid_Takali]

Hi @Blake Morales See this blog

https://www.dxsherpa.com/blogs/how-to-create-a-ticket-from-an-email-in-servicenow/