Is it possible for the "Chat" function within MS Teams to default directly to Agent Chat
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10-08-2024 06:24 AM
We have integrated the ESC portal with MS Teams and removed the Virtual Agent chat feature as requested by Client. However, the client requests a functionality that triggers Live Agent chat directly from MS Teams, without any intervention from the Virtual Agent.
Is it possible for the "Chat" function within MS Teams to default directly to Agent Chat, bypassing the Virtual Agent?
And from ESC Portal, The VA need to be working as it is now .
Thank you!
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