Is it possible to mask my current instance's URL from a group of users and display a custom URL?

[Sheila Huynh]

Similar to the concept of ServiceNow's capability to associate custom URLs to your instance,  I want to mask my current instance's URL from a group of users and display a custom URL.

Example:

Current instance name: 

Instance: companyname.service-now.com/

If users is in X group, users still access the same instance platform but the URL is masked to display:

Instance: companynamepartners.service-now.com/

*Users in X group will only be accessing ServiceNow from the portal and not the console view

[Jeff Currier · Accepted solution]

I believe the answer is no.  First, you don't own the service-now.com domain, so creating another host, even for masking isn't something you could do without reserving that name with ServiceNow.  Second, how does the URL know who the user is to start with?  They would need to hit the URL and log in to determine if they are in group X.  By that time, they already have the URL.

A custom URL may be part of your ultimate solution, but I think you need a different approach or we need to better understand what you are trying to achieve by changing the URL.

The big different with the Custom URL solution is that the custom URL is in your domain, not service-now.com.

[Sheila Huynh]

Makes sense... so would it be possible to then mask the URL is not service-now.com domain? 

Example [Modified]:

Current instance name: 

Instance: microsoft.service-now.com/

If users is in X group, users still access the same instance platform but the URL is masked to display:

Instance: microsoftpartners.microsoft.com/

*Users in X group will only be accessing ServiceNow from the portal and not the console view

In addition, can you explain the process from an end user perspective if a custom URL is associated to our instance?

(https://docs.servicenow.com/bundle/london-platform-administration/page/integrate/authentication/conc...)

1. End user goes to custom URL associated to our instance
2. SSO 
3. Browser opens our instance but still displays custom URL

[Ankur Bawiskar]

Hi Sheila,

This is not possible

the url will remain the same for all users

if you are using sso then also you have mention the instance URL after sso login; there you cannot give multiple urls

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Cesi]

Hi Ankur, but masking the whole instance is possible? Use case is for example ckw.service-now.com will be taken over from the mother house Axpo. is then Axpo able to mask the ckw.service-now.com into something like axpo.service-now.com but underlying still is the ckw.service-now.com? CKW has plenty of 3rd party systems they refer to ckw.service-now.com and instead to give a new reference to the 3rd party system it would be much easier to mask the instance for the users. Thanks for any advice for such an use case.

Best regards

Cesi