Is it possible to translate knowledge articles automatically rather than having to select one language at a time, click machine translate and then create draft article?

Rebecca_J
Tera Contributor

And is it possible to update all published translated versions automatically when a published English kb article is updated with changes ? Now it requires manual update for each one.

1 ACCEPTED SOLUTION

Alex Coope - SN
ServiceNow Employee
ServiceNow Employee

@Rebecca,

So, Pre-Tokyo what you are referring to is called "Translation Management", in Tokyo we've integrated that feature into the "Localization Framework" which will allow you to configure what type of flow for the translation tasks you want to do.

You could do the translations manually as before, or auto-translate via a CloudMT with or without an approval, completely your choice,

Just be mindful that the translation quality and accuracy is dependent on the MT provider and they are not equal, so our best practice is always to have a native speaker review the content where-ever possible. I talk about it in my "In Platform Language Support Guide" (that is also our dedicated forum for these types of topics),

Many thanks,
kind regards

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Director of Globalization Deployment, Internationalization

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1 REPLY 1

Alex Coope - SN
ServiceNow Employee
ServiceNow Employee

@Rebecca,

So, Pre-Tokyo what you are referring to is called "Translation Management", in Tokyo we've integrated that feature into the "Localization Framework" which will allow you to configure what type of flow for the translation tasks you want to do.

You could do the translations manually as before, or auto-translate via a CloudMT with or without an approval, completely your choice,

Just be mindful that the translation quality and accuracy is dependent on the MT provider and they are not equal, so our best practice is always to have a native speaker review the content where-ever possible. I talk about it in my "In Platform Language Support Guide" (that is also our dedicated forum for these types of topics),

Many thanks,
kind regards

--------------------------------------------------------------------
Director of Globalization Deployment, Internationalization