Is there a document containing CI Class descriptions? I.e. what types of technology are associated to a CI class

[Thomas Vorster]

Hi - I would like to find out if there is any documentation/Literature that contains descriptions/definitions of technology that is covered by a specific class or subclass.

[sachin_namjoshi]

You can go to schema map of each CMDB and relationships table to find out dependancy for that class.

Below may help you to get started

ServiceNow CMDB 101 -- Awaken You Service Management From Within! | LinkedIn

Regards,

Sachin

[Thomas Vorster]

Hi Sachin.

Thank you very much for the help and literature reference. This is very helpful indeed.

As you might have deduced already I am currently in the identification phase and planning scope for classes to be subject to process controls for Hardware Asset and Config Management.

I am scrutinizing the sub-classes, parent classes and sibling classes to make a best guess, but some are a little vague, considering there are 690 classes in Kingston release. ;-). So I am researching the possible definitions on the internet based on the class label names to try and get a better understanding of the function and platform of the types of technology that could be associated to the classes.

I just thought there might be a document that already has this information seeing as ServiceNow would need to understand this before adding classes and sub-classes to the CMDB functionality in ServiceNow.

Thanks again for your help.