Is there a way for selected Date/Time fields to always be displayed in UTC instead of local TZ?

Daniel Szabo
Tera Contributor

‎10-12-2023 01:30 AM

So, customer users use the ServiceNow instance with their local time zone to display date/time fields. But there is a requirement that some selected Date/Time fields should always be shown in UTC, no matter what the user time zone is and will be used for filtering and reporting purposes as well. Every other date/time fields should behave as default. How is it possible to implement this?

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Community Alums
Not applicable

‎10-12-2023 01:56 AM

Hi @Daniel Szabo ,

The Now Platform stores time values in Universal Coordinated Time. Times appear globally based on the system time zone (glide.sys.default.tz), or if specified, based on user settings.

 

  1. Navigate to All > System Properties > System.
  2. Locate the property System timezone for all users unless overridden in the user's record [glide.sys.default.tz].

SandeepDutta_0-1697100951778.png

  1. By default, the field is blank. If you have not defined a time zone for this property, America/Los Angeles is the default.

  2. Add a time zone in the format Country/City or using the name of a time zone (for example, GMT) and click Save. For available values, see Time zone representation.

    The new system time zone automatically cascades to all users who do not already have a specified time zone. If a user selects a different time zone, or if the administrator selects a different time zone for them, the selected time zone is assigned to the user. The system time zone is not used.

Daniel Szabo
Tera Contributor
In response to Community Alums

‎10-12-2023 02:59 AM

Hi Sandeep,

This is not exactly what I'm looking for. I know how to specify time zone for users and how date/time fields are presented based on user time zone setup. My requirement is to have one or two selected  Date/Time fields that should always be presented in UTC for all users independent of their time zone. All the other Date/Time should work as usual, showing time in user specified time zone format.

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pavan_yakkala1
ServiceNow Employee
ServiceNow Employee
In response to Daniel Szabo

‎11-21-2024 01:34 AM

Hi @Daniel Szabo , Please let me know if you end up with any solution for this? I do have similar requirement

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Daniel Szabo
Tera Contributor
In response to pavan_yakkala1

‎11-22-2024 12:47 AM

No, unfortunately not

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