Is there a way to check real time instance performance?

[Miguel F_]

Is there any performance page/dashboard available to check when experiencing slowness? Something that would signal weak performance statistics during any sort of slowness/loading issues. There are times when only one user is experiencing issues and we would like a source to review to notify us if it something affecting all our users as well or just that one user.

[Tanushree Maiti]

Please refer this links, see if it helps you:

Troubleshooting slow instance performance - Support and Troubleshooting

5 Ways to Troubleshoot your Instance Performance - ServiceNow Community

[Ankur Bawiskar]

@Miguel F_ 

ServiceNow OOTB has dashboard for this, did you check that?

ServiceNow Performance dashboards 

check this link

How Can I See Current Performance Stats for ServiceNow? 

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[Ankur Bawiskar]

@Miguel F_ 

Hope you are doing good.

Did my reply answer your question?

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[Aditya_hublikar]

Hello @Miguel F_ ,

Yes , you can check a few OOB performance pages in ServiceNow to understand whether slowness is instance-wide or affecting only a specific user.

You can start with Stats (stats.do) under System Diagnostics, which shows real-time performance details like response time, active sessions. If the numbers look high, it usually indicates overall instance performance issues. You can also review Slow Transactions and the Transaction Log (syslog_transaction) to identify long-running requests or scripts.

You can also refer this : https://www.servicenow.com/docs/r/xanadu/platform-administration/platform-performance/monitoring-pla...

If this helps you then mark it as helpful and accept as solution.

regards,

Aditya