IT Help Desk Ticket automation

[vinothk1]

Hello All,

How the IT Help Desk Ticket automation works in Servicenow?

Is there any workflow diagram?

[sherwin2]

Hi Vinoth,

Please find the below Use Case Diagram on how the Service Now Help Desk Ticketing system works.

Service Now follows the ITIL best practices methodology. So, it's similar to any ticketing system that follows ITIL Framework.

Hope this helps.

Regards

Sherwin

[vinothk1]

Thank you Sherwin. This is most helpful answer.