We have changed the Description field to an HTML field so that we can include pictures in the field.We send incidents to a remote instance using the Remote Instance spoke of Integration Hub.As part of the integration with remote instance, we send att...
Hi All, Just checking if anyone has implemented copying the rejections comments from Service Portal to the RITM. Rejection comments is being copied and working if the rejection is done in the native view. But when the approver rejects in the Service ...
I have enabled SSO - however i have two login methods available. I would like the external login to the default please. Can you walk me through this process? I do not want the local login being primary - as the external login uses our SSO service.
We would like to set our Knowledge Portal to auto expand the "Show All" for our knowledge bases. Is there a property that can make this change?
Hi All, I just wanted to understand what does the method getExtensions returns in the GlideScriptedExtensionPoint? Why the methods defined in the extension point has to run N number of times (Extensions)? For example: var eps = new GlideScriptedExt...
Hello! I am working on a custom workflow, order guide that involves allowing users to book travel and items through a travel coordinator through ServiceNOW. We decided to use an order guide to fulfill this request. Unfortunately, the prices of thes...
NOTE :- When I use " * " in reference field it is populate Results but for Without " * " its not . how can I get Same results without * , Thank you. I I I I used following 2 Approach But both are Failed. Approach 1 ) attribute in reference fie...
I have a usecase that an email will create, an incident and based on the short description and description. Based on some AI mechanism. Can someone help me understand what AI mechanism we can use to achieve the same.
Morning all,I'm looking for some advice on what the best method would be for transferring Service Catalog Item Icons/Images from Dev -> Test. We are running the Fuji release and have built ~55 items that each have an icon associated with them. The pr...
Hi folk, I have a requirement to hide a page variant as per role/group i am unable to add audience in the OOB, so i duplicated it, now i want to inactivate OOB, any idea/thoughts. Any help appriciated, Thanks advance.
We're creating a survey. One of the questions is a net promoter score so scored from 0 to 10. Ideally I would like to have icons but ServiceNow forces the image size to be 64x64px. This results in it being over several lines; (Ideally I'd like this ...
Hi team, how can we check or build report to check if update of plugin is available.If it's available, we can see on dashboard in which i can add the above report but i can find any table with this kind of data. Anyone has any input on it
What controls the publishing and retiring process for knowledge articles? · A. Approval Policies · B. Approval Definitions · C. Workflow Designer · D. Workflows · E. State Lifecycle
Hello Community! We have the MSFT chat feature enabled and for most users it works fine in our production instance. For one specific user, however, there is this "OperationFailed" error. The user is definitely licensed for and can use Teams, and he h...
Hi All, I have a requirement where I have to load the data by using inbound email action and the excel file contains multiple sheets and each sheet refers to different import set tables. can someone please help me in this
