We are currently setting up a User Criteria based on a field attached to the user profile for Country. This is all working in the first instance but if you change the country against the user, the Service Catalog doesn't update until you clear the ca...
Introduction Ever felt like you’re missing updates in ServiceNow? Notifications are here to save the day! They’re the little nudges that keep everyone informed about what’s happening, whether it’s an incident update, a task assignment, or a major cha...
For organizations using ServiceNow, a well-organized Service Catalog is crucial. It provides a central hub for users to access, request, and manage services efficiently. Catalog Builder is ServiceNow’s user-friendly tool designed to help create and m...
We have templates that you can apply to new Knowledge Base Articles and those are stored as HTML code with various styles. I'm trying to convert the styles to an external stylesheet so we can modify all the templates via the one stylesheet (instead o...
/Has anyone done a integration with Cisco Firepower Management Console with ServiceNow? Request to automate the adding of ACLs etc with approvals of course from network engineers.
I have created an email client template on RITM table and from that template I want to send approve/ reject link to the approver. Is this possible?
You can add certificates to the MID Server to communicate over SSL/TLS in one of two ways:Add certificates directly to the bundled JRE TrustStore file, using the following procedure.Specify a different TrustStore file for the MID Server to use. For ...
Hello @all I have created a sys_template and added html with inline css but it didn't worked.When I apply the template and then after some modification saved the form then it removes all css formatting from body.If anyone has any idea on this please ...
Is it possible to configure certificate renewal tasks, with target to an internal Microsoft CA?
To display attachments in AI Search results, I've selected index_attachments = True in Knowledge's Indexed Source.In “Field Settings & Mapping,” I've mapped ‘text’ and “short_description” to the same field.When searching the portal, attachments appea...
I am trying to dot walk through multiple tables in an onChange client script on the Incident table. When the Caller field on the INC form changes, I want to reference the sys_user table to see what department the Caller is in. The field that I am...
Hi everyone, I know it's been discussed a few times over the years but I can't find any current processes or solutions to the query so I'm going to ask for my sake. The need: Show a hint when users hover over the Category choices when creating an inc...
For Security purpose we need to make the Requires Authentication property to "true" for our GraphQL User Experience Analytics PAR Groupby API. We are not able to switch to the User Experience Analytics in Data Visualizations application to edit the r...
Hello!I've recently been facing issues with the Virtual Agent.When I'm on the Employee Center and I have the virtual agent chat window open, whenever I try interacting with it in ways like: resizing, closing or minimizing the window "flies away" unti...
