Hello, I've created a UI action on "sn_customerservice_case" table to duplicate cases.the ui action copy all field from parent case , and set it as a parent of the copied one.i would like to copy all emails ( or display them in the child case) what i...
Hello folks, Recently we had a client requirement - To post a message(Ticket details) Into a channel .. so that someone from that channel can continuously monitor without logging into the ServiceNow instance. That helps the client to quickly address ...
We have created record producer, and it is mapped with Demand Table. End user will submit the record producer form from the esc portal and demand number will generate, then on esc portal we have 'My Tickets/Requests' section under that whatever Deman...
I am looking for help understganding Before Script in CMDB Integration Studio Application Data Source.Specifically looking for information how to see what is in the input variable passed to the script.
Thrilled to share what I recently built using #BuildWithBuildAgent as part of the #ServiceNow challenge! Using only natural-language instructions, I designed a fully functional, Out-of-the-box OOTB-compliant Dynamic Smart Routing & Prioritization En...
During the incident, when trying to progress to the resolved state and saving the record, it automatically changes to the pending state. This issue only occurs for a specific user and only on the first attempt to resolve (In Progress → Resolved → aut...
I want to create an agentic workflow to compare two documents. Is it possible to do it in ServiceNow platform or do we any system limitations? Prompt the user to upload or select the two documents that need to be compared. Ensure both documents are i...
I tried some of the solution proposed here but it didn't work. In the VTB table the field owner is blocked by ServiceNow Security. This solution is not possible.Is out there another solution for this issue. Why the ownership of a VTB we are not able ...
Hi everyone!Recently I've been struggling with custom table deactivation proccess.I need to deactivate a bunch of tables it's associated fields, and one thing that got me stuck in the proccess is: what's going to happen with the associated database i...
Dear experts/developers, Hope you are doing well. How do we use the Store app on the personal instance? I would like to try the app - Now Assist for Creator on my personal instance. Regards, Anish
Which table is the relationship table between RITM and Knowledge management?
Hi, Have recently noticed that users are receiving the "this knowledge item has expired" message when looking at previous versions from the version history list. Before users were able to view all previous versions once the current published version...
As AI becomes the backbone of modern decision-making, automation, and customer engagement, the question many organizations are now asking is: What will data privacy look like in a world fully dominated by AI systems? Traditional security tools—firewa...
HI, I am getting this error when trying to save info in a pm_project form record:Custom state '' is not mapped to any state bucket. Please contact System Administrator to verify the setup. I have already checked these links but the error seem not to ...
Dear community, I am not able to create Data Driven Visual Task Board for sn_customerservice_task, as it is not available to be selected from the choices. Many thanks in advance!
