How are you handling "Appliances" in your CMDB?
How are you handling "Appliances" in your CMDB?
Forum Posts
Removing none choice in the record producer on the portal page does not save the icon value
The choice fields in the record producer save the icons as the value in the table. But removing none choice in the portal page does not save the icons in the record producer/table records. Any solutions or work around is appreciated. Thanks.
ServiceNow fundamentals - Ordering of grouped lists by count
Are you tired of sifting through thousands of records to find duplicates or anomalies? I recently faced this challenge and discovered that not all of us are familiar how easy is to order list by group count. When grouping a list by CI, I needed to so...
In additon to the password history the user should enter a password that is slightly different then the last 24 passwords. Is there anything OOB available?
Dear ExpertsIn additon to the password history the user should enter a password that is slightly different then the last 24 passwords. Is there anything OOB available?Regards Simon
Using Automated Test Framework (ATF) in ServiceNow
ServiceNow provides Automated Test Framework (ATF) to automate functional testing across the platform. ATF helps validate customizations, reduce regression issues, and improve release stability.Purpose of ATFATF is used to:Validate platform functiona...
Licensing cost for customers for utilization of Now Assist Agents
Hello Community,I am developing a product in a Custom Scope that will be published to the ServiceNow Store. Our goal is to leverage Now Assist's Generative AI (including Agentic AI) to build specific business solutions—for example, automatically sett...
Virtual Agent response when reaching "max wait time"
Dear community, maybe someone has an idea how to achieve the following? I have a virtual agent topic, which is called "Forward to portal". It redirects the user to a portal by displaying a text message. I am calling this topic when there is no agent...
Whitelisting observables in ServiceNow
What it can bring you Reducing the noise and false positive which need to be reviewed by Analyst and thus reducing MTTR (Mean Time To Resolve)Better security - by not sending out information about your internal infrastructurePerformance of the platfo...
Demystifying VR License Calculation in ServiceNow
Recently, I was asked about VR license calculation and realized that the documentation only scratches the surface. Let's dive into the logic behind it! Before we start I want to say that I really love that ServiceNow hasn't made the logic protected a...
Resolved! Help creating report or dashboard using javascript created today at or before 8:30am?
Hello, I am trying to create report against the table change_request_metric. That returns records in Authorized state, at or before today 8:30am. Also remove duplicate records, in the metric table only return the latest record in authorized. I can g...
Page Route Map Not Working for Portal-Specific Custom Widgets
Hi @all ,Good Evening !!! Requirement:I have developed custom Service Portal widgets that should be visible only on the custom portal. I want to add these widgets in a way that does not impact any OOB portals (such as sp or esc) and follows best prac...
Resolved! Advanced reference qualifier help
Hello, I'm trying to set up a filter on a dictionary override, however I cant seem to get the script include to work. Any ideas where its falling over?Its on the assigned to field and it should only show people in groups where the assignment type is ...
AI Without Chaos: A Deep Dive into AI Control Tower
AI Without Chaos: A Deep Dive into AI Control Tower As enterprises increasingly adopt Artificial Intelligence across IT, HR, Customer Service, and Operations, the biggest challenge is no longer how to build AI, but how to govern, track, a...
Asset records not getting updated via SCCM
Error log message:java.lang.NullPointerException: Cannot invoke "com.glide.robust_transform_engine.definition_provider.RteEntityField.getRteEntitySysId()" because "field" is nullat com.glide.robust_transform_engine.definition_provider.SymbolManager.g...
Resolved! Catalog Builder Dashboard-remove option on Dashboard
In Zurich, there's a new option on the catalog builder dashboard >> Build catalog items from scratch: Any idea on how we can remove this option? We'd only like our community of users to use the 2 bottom choices.MM
