Issue:This page on the docs site says "Having more than 10,000 user preferences causes system degradation and UI performance issues." We have quite a few more user preferences than 10k. We've noticed some performance issues. We're not sure if they're...
I'm trying to create an Identity Provider that authenticates to Azure. I've gotten most of the way there, but I'm stuck with the attached error screen and message. Ensure that the user you are trying the test connection with is present in the system...
I need the Discard Change pop-up box removed in order to resolve an issue with manual case assignments via the Edit Button. To replicate the scenario, select cases from a list, make a change via the edit button, and Update to save the changes. The...
I'm working on a Service Catalog Item and have a checkbox variable with a tooltip configured in the variable settings. By default, the tooltip only appears on hover, but I want it to be always visible on the form.
In the workflow, all the RITMs goes to the supervisors approval first and then the fulfillment. Fulfilment people are fixed and less in number so, provided an itil role for them. But how can manager approve RITM? I cant give itil/ approval_user to al...
I have a scenario wherein supervisors doesnt have ITIL Licenses to approve RITMs so iam thinking can we generate a notification and provide RITM details as part of notification so when they approve it on email we can mark it as approved on RITM using...
So I have a requirement where in the sheet there multiple columns I am taking 3 columns here for that I need Help1. name2. site ID3. companyIn transform map I have selected COALESCE true for site ID and company field this is check at the start if bot...
Dear community, I'm requested to display duration fields with max unit as hour. On a normal UI form, no problem the attribut max_unit=hour works just fine. However, the workspace does not seem to react to this attribut (cf screenshot). Is there a way...
Hi there,I want to create a report to pull the license allocation history as you can see on the subscription Management dashboard. Please refer the screen shot. How this dashboard pulls the data in the bar chart called "Allocation History". I need to...
Hello peopleI have a requirement to show 'Downloadable' template file under a field on a catalog form. The catch is, this file will change based on the selection or combination of selections made on two fields of type 'SelectBox'.Variable1 has 4 choi...
I have custom powershell script in place which fetches the data from our active directory and syncs the table on weekly basis.We have not made any changes in the script/credential/connections and yet the script failed with the issue'Either the target...
I created a custom Password Policy and want to make the new policy the active policy. How do I de-activate the Default password policy and use the new policy? Thank you, Rhonda
Hi,Can someone show me the Steps on "How to add attachment(s) to a form?"?The catalog item form has an Update button which when clicked brings up the File Manager "Open" dialog where you can choose the folder and file to attach to the form. Thank you...
Dear community, I've a custom Workspace with a dashboard embedded in the homepage, which was working normally but without any modification from my side, is not displaying anymore. I'm getting this message now: Although my configuration is the same a...
Can someone please help me in understanding the use of this field. Where and why will this field will be used?
