ITSM PRO installation/activation

[sergiofeito]

HI community.

I have a simple question

How can I install/activate ITSM PRO in a subpro intance which already has ITSM?

thank you so much.

[Pradeep Sharma]

Hi Sergiofeito,

Please refer

https://community.servicenow.com/community?id=community_question&sys_id=7d947dd71b24c0107a5933f2cd4b...

https://community.servicenow.com/community?id=community_blog&sys_id=33e24880db5bc850d58ea345ca96190d

- Pradeep Sharma

[Swapnil Soni1]

Hi,

Vendor Manager Workspace is included in the ITSM Pro subscription package. Manage and monitor your vendor performance and vendor-related information through a graphically intuitive user interface.

For more info please check this link below

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/vendor-performance/tas...

If this helps please mark correct or helpful.

Thanks

[sergiofeito]

Hi Pradeep and Swapnil

thanks a lot!

both answers are very helpful but there is a little bit of confusion about installing the "ITSM PRO package"

the first question is: Do you have to install all plugins independently or there is a unified process to do it?

it seems you have to install the plugins independently:

• Virtual Agent -> installed
• Predictive Intelligence -> installed
• Performance Analytics -> there are more than 30 different plugins, what plugins are included? I have installed only the Performance Analytics Premium. Is it correct?
• Continual Improvement Management
• Service Owner Workspace -> I can´t find this plugin in the instance

I saw this URL

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-portfolio-mana...

but there is no plugin with that name neither id in the instance

• Vendor Manager Workspace

same thing as previous 

[Vivek13]

Hi,

Did you get a solution on this?

Do we need to only install the plugins of the below to use the ITSM pro:

Dynamic Translation
Predictive Intelligence
Performance Analytics
Continual Improvement Management
Service Owner Workspace
Vendor Manager Workspace

Please help me with this