ITSM PRO installation/activation
HI community. I have a simple question How can I install/activate ITSM PRO in a subpro intance which already has ITSM? thank you so much.
Forum Posts
I want to increment a field value by +1 through inbound action when approval is rejected. I have a script in place but it is incrementing the value by +2.
Hi All, I want to increment a field value by +1 through inbound action when approval is rejected. I have a script in place but it is incrementing the value by +2. I'm pasting my code below, anyone please help in fixing my issue. function RejectOperat...
Resolved! Sort In Ascending For Reference Field
I have a reference field that needs to show list data in a pop-up with ascending order sort, I have updated the attribute of the reference field.is there a way to that we can make the default ascending order for reference pop up?
Resolved! Sending Notification using Flow Designer
Hi, I'm trying to send a notification using a flow activity. I followed this official Documentation : https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/flow-designer/reference/trigger-notification-action-designer.html But I...
Resolved! Example of setJournalEntry(Object, String)
Hi, how do we use setJournalEntry?I tried setJournalEntry(current_record,'string i wanted');is this wrong?Thanks,Tadz
Resolved! Service Portal - What's the difference between id=form and id=ticket?
What caused the error that id=form says "Record not found" when a non-ITIL user uses that URL to view a record's detail. Visible to non-ITIL: https://<instance>.service-now.com/sp?id=ticket&table=incident&filter=&sys_id=a90e30241bf928ac5300419ead4b...
Resolved! Service Portal Approval Widget Link to Underlying Record
In the Service Portal on the approval widget, how can I add a link to the underlying record being approved (approval_for)? Our approvers need to see all information on a record, including attachments and related lists, before they can approve or reje...
Resolved! Incident Create Knowledge business rule - force an article template
We have the Incident Create Knowledge business rule active, and it works fairly well. We are implmenting knowledge article templates, and I would like to tweak the business rule to apply a specific template to KB's created by that business rule. Howe...
Resolved! Notification to(script) in workflow
Hi,I'm trying to script who should get an email notification from the system, through workflow.I've created a Notification activity like below:Then i want to send an email to requested_for (reference to sys_user), requested_for is a variable so i've ...
I18nUtils undefined, maybe missing global qualifier
Hi All, Am getting error like "I18nUtils undefined, maybe missing global qualifier" on my portal page where i have custom language selector widget. Recently my instance got upgraded to Paris patch 5 and thereafter started getting this error on portal...
Resolved! How to get values of variable in UI action
Hello, How can I access variables using a UI action? I need to be able to create a new record through a UI Action. My UI Action works, but I have no idea how to access the variables and use them to set fields on the new record. My UI Action currently...
Attachment MIME type Validation problem
I have set up .txt files to be allowed uploadable as attachments (among others). I also have MIME type validation turned on. When i upload a text file with an email header as the contents, the system rejects it for an unknown reason. I turned off the...
Desktop notification in Agent Workspace
Hi All, We have a new requirement to display desktop notification when a new chat is coming to an agent in Agent Workspace. Because currently we have only alert message in AWS homepage when a new chat request is coming...SO if support agent is in ano...
Resolved! Chat notifications in browser
Hi, When a user uses the chat function in the portal to chat to a service desk agent is it possible to configure so the browser window flashes when there is a new message from the agent working in ServiceNow ITIL view? At the moment for me only a sou...
Need help to modify typeahead search widget
Hi Experts, I need a help regarding typeahead search widget. We can search by letters in typeahead search for all catalog items. But I am not able to search the same catalog items when I am searching by numbers. Please find the below screen shot. ...
