Jira Comments - Webhook for string field

bekfro
Kilo Sage

‎08-07-2023 08:36 AM

I have my Webhook set up to add information entered into Jira to a new "Jira Comments" field created on the incident table.  

 

bekfro_0-1691422294408.png

 

The information I am receiving from Jira looks like this:

 

 

 

What do I need to add to my webhook to show only the actual comments added in Jira back to ServiceNow?

bekfro_2-1691422524807.pngbekfro_3-1691422554935.png

 

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2 REPLIES 2

Rachael12
Tera Contributor

‎09-28-2023 05:43 AM

Hello bekfro,

 

Please map Additional comments to 'input -> Comment -> Body'. It will update the comment in Servicenow.

 

Please mark the answer as Helpful if this helps.

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froehre31
Giga Guru

‎09-28-2023 05:50 AM

@Rachael12 

Thanks, Rachel this is exactly what I did to get this working!  Thanks for taking the time to reply.

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