kb attachement on the incident using contexual serach

[v-paulp]

Hi all,

When any user try to attached a kb article to a incident using  using the 'Attach' button on the contextual search the message showing  "[code]<a title="[AA] Windows - Security Group - Create - 403564" href='kb_view.do?sys_kb_id=2985b5ea878f3d1040a1e58e0ebb35b8' >KB0020966 : [AA] Windows - Security Group - Create - 403564</a>[/code]" , before we post to work notes. 

Is it possible to show the text only "[AA] Windows - Security Group - Create - 403564" instead of html code?

[Yashsvi]

Hi @v-paulp,

please check below links:

https://www.servicenow.com/community/developer-forum/create-incident-contextual-search-querying-kb-a...

Thank you, please make helpful if you accept the solution.