Copy attachment from incident to problem

[nehasingh98]

Hi Expert

Can someone help me with script to copy attachment from incident to problem while creating. I am creating problem via UI action.

[Runjay Patel · Accepted solution]

Hi @nehasingh98 ,

You can use below script in your after insert BR.

(function executeRule(current, previous /*null when async*/) {

    var SysId = current.incident; 
    if (SysId ) {
      
        var attachmentGR = new GlideRecord('sys_attachment');
        attachmentGR.addQuery('table_sys_id', SysId); 
        attachmentGR.addQuery('table_name', 'incident'); // RITM's table name
        attachmentGR.query();
        while (attachmentGR.next()) {
           
            var attachmentSysId = new GlideSysAttachment().copy(
                attachmentGR.getValue('table_sys_id'),
                'incident', 
                current.getValue('sys_id'),
                'problem' 
            );
            
        }
    }
})(current, previous);

For details explanation you can also visit here: https://servicenowwithrunjay.com/copy-attachment-from-one-table-to-another/

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Runjay Patel - ServiceNow Solution Architect
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[Valmik Patil1]

Hello @nehasingh98 ,

Try creating business rule with below configurations

Business rule: Copy Incident attachment into Problem

after

table : sys_attachment

insert, update

Script:

var atta = new GlideRecord('problem');
atta.addQuery('parent', current.table_sys_id);
atta.query();
if(atta.next()){
var gr = new GlideRecord('sys_attachment');
gr.addQuery('table_sys_id', atta.sys_id);
gr.deleteMultiple();
GlideSysAttachment.copy('incident', current.table_sys_id, 'problem', atta.sys_id);
current.update();
}

Thanks,

Valmik Patil

[Harish Bainsla]

Hi @nehasingh98 you can use flow designer for it check below link 

https://www.servicenow.com/docs/bundle/washingtondc-build-workflows/page/administer/flow-designer/re...

or you can refer below link

https://www.servicenow.com/community/developer-forum/copy-attachment-from-incident-to-problem/td-p/3...

if my answer helps you mark helpful and accept solution

[yuvarajkate]

Try using this script. See if it works for your use case.

var problem = new GlideRecord('problem');
problem.initialize();
problem.short_description = 'Problem created from Incident: ' + current.number;
problem.description = current.description; 
problem.incident_ref = current.sys_id; //Store a reference to the Incident
var problemSysId = problem.insert(); 

if (problemSysId) {
    // Copy attachments from Incident to Problem
    var attachment = new GlideRecord('sys_attachment');
    attachment.addQuery('table_name', 'incident'); 
    attachment.addQuery('table_sys_id', current.sys_id); 
    attachment.query();

    while (attachment.next()) {
        var newAttachment = new GlideSysAttachment();
        newAttachment.copy(attachment.sys_id, 'problem', problemSysId);
    }
    action.setRedirectURL(problem);
} else {
    gs.addErrorMessage('Failed to create Problem record.');
}