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3 weeks ago
How can I connect the dots between a record producer used to capture knowledge article updates and have those updates automatically update the associated knowledge article?
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3 weeks ago
You can connect a record producer to a knowledge article by capturing the article’s sys_id and update details in the producer. Use Flow Designer or a Business Rule triggered on record submission. Map the record producer fields to the corresponding knowledge article fields. This way, when the producer is submitted, the associated knowledge article updates automatically.