Knowledge Article Attachments are not visible

Chuck S1
Tera Contributor

Knowledge Article Attachments are not visible :  (Display Attachment check box is checked/ON)

When I create a new Standard Template Article, and add the attachment; i can see the attachment added and listed in the attachment section. However!

The Minute I do a Save or Submit; Attachment are no longer visible or I can't even see them.   

What am I missing?

The same applies for existing articles when i check them out or do an edit;  when I try to add attachments, they are not visible at all. i see the attachment dialog box; I see a message at the bottom of the screen uploading; However, I can't see them, or find them.

any recommendation is much appreciated  

 

1 REPLY 1

Allen Andreas
Administrator
Administrator

Hi,

I know you bolded the part about using a standard template, and your version indicates you're on Orlando, but can you double-check this? https://hi.service-now.com/kb_view.do?sysparm_article=KB0759186

Please mark reply as Helpful/Correct, if applicable. Thanks!


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!