Knowledge Article Attachments are not visible
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-26-2020 06:53 AM
Knowledge Article Attachments are not visible : (Display Attachment check box is checked/ON)
When I create a new Standard Template Article, and add the attachment; i can see the attachment added and listed in the attachment section. However!
The Minute I do a Save or Submit; Attachment are no longer visible or I can't even see them.
What am I missing?
The same applies for existing articles when i check them out or do an edit; when I try to add attachments, they are not visible at all. i see the attachment dialog box; I see a message at the bottom of the screen uploading; However, I can't see them, or find them.
any recommendation is much appreciated
- Labels:
-
Knowledge Management
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-27-2020 06:59 AM
Hi,
I know you bolded the part about using a standard template, and your version indicates you're on Orlando, but can you double-check this? https://hi.service-now.com/kb_view.do?sysparm_article=KB0759186
Please mark reply as Helpful/Correct, if applicable. Thanks!
Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
