Hi All, We have a new requirement to display desktop notification when a new chat is coming to an agent in Agent Workspace. Because currently we have only alert message in AWS homepage when a new chat request is coming...SO if support agent is in ano...
Hi, When a user uses the chat function in the portal to chat to a service desk agent is it possible to configure so the browser window flashes when there is a new message from the agent working in ServiceNow ITIL view? At the moment for me only a sou...
Hi Experts, I need a help regarding typeahead search widget. We can search by letters in typeahead search for all catalog items. But I am not able to search the same catalog items when I am searching by numbers. Please find the below screen shot. ...
Hello, I have a UI Macro and a UI formatter that displays the selected items from my list and populates them in an html table. The list field I have references the user table. What I want to be able to do is create an icon next to the list field, and...
I wanted to add some fields to the AD Flow, both for create User and Update user. I was given a link from HI to this article: https://hi.service-now.com/kb_view.do?sysparm_article=KB0794226 I have gone to the script and updated with an example $divis...
Have you every wanted to take advantage of user criterias in other places of servicenow than is available OOTB? - eg. to control who can access an element in the CMS or a content of a widget in Service Portal?Here on Share is a script include which a...
Hi, I'm sorry if this topic had appeared already, but I can't resolve this problem.I have a workflow and a I must send a notification to the Administrator(using "Create Event") every time a record is created on the Incident table. I created the event...
Hi, i would like to know how the table Usage Data for Applications ( ua_app_usage ) is populated, i can't find any job/script which populate this table, i would like to know how this table works, when it gets updated Thank you.
RP.getListControl().getLabel() Do anyone know how this works?
Hi Community! In the Agent Workspace, I would like to place a UI Action in order to open a IU Page in a sub tab, or to show the results of a query, let's say the list of Incidents opened by the same user in the last three days in a subtab? Does anyo...
Hi I got a setup with HR, Finance, IT and some scoped applications. They all got a portal and I'd like to use virtual agent and chat on some of the portals. I've been looking at virtual agent, but I don't get how I can route a portal user to a specif...
With Flow Designer we are looping over records from one table and updating / creating records in another. The source table has an address split in to 5 fields (address 1, address 2, city, state, zip). We are trying to merge these together to one larg...
I have created a simple subflow with an input type of array.string: Is this type not an array of strings? Perhaps I'm misunderstanding it or forgetting something obvious. I then have a For each logic action so I can loop through this array of strin...
Hi, we are trying to customize single score card report list view columns in advanced workspace, but couldn't find a way to achieve. Table level workspace list view columns are not effecting on report. please can anyone suggest us. Thanks, Rajesh M...
Hi, I'm building a flow for a requested item in the service catalog. my flow requires an approval of the direct manager of the requester and then of another group. I have created an "ask for approval" action for the direct manager. then I'm checking ...