How to upload a external update set in company dev instance
How to upload a external update set in company dev instance
Forum Posts
Trying to understand how an inbound email action is automatically assigning incident
There is an existing inbound email action. I'm trying to understand how that action is automatically assigning the raised incident to a particular group so that I can update the assignee and assignment group.Attached is the description of the inboun...
Alternative to gs.getMessageLang()
gs.getMessageLang() checks the UI Message table [sys_ui_message]. Is there an alternative way to check for translation from the Translated Name / Field [sys_translated] or Translated Text [sys_translated_text] tables? Most custom translations or tran...
Resolved! "ServiceNow Administrators" group - how many members?
Our "ServiceNow Administrators" group can currently only accommodate 2 active members - is it possible to expand this number?
Resolved! state choices shows 1
We created a custom table that is extended from Task and we have state on our form. We have created 4 choices for this table's state field- 'New, In Progress, Closed and Cancelled'. In the form, we are seeing an additional state as '1'. Which I canno...
Resolved! Knowledge article reject notification not going to Author
Hello Team, just looking for any help please with the Reject notification relating to KB articles. When I created a new KB article today & rejected it, the notification goes to the Author, working as expected. But when I reject a KB article created ...
Resolved! Notification service provider: T-Mobile issues
We're having issues with notifications, not being delivered, onto T-Mobile devices. We can test successfully off platform sending email to the phone number and the messages are received. Anecdotally, T-Mobile devices have been a known issue and the ...
Button to open specific view
Hello. I have a button i want to open the view "registrering_av_hardware_ved_innkjøp" with. How do you script buttons in forms take you to a specific view? nyHW();function nyHW(){//make the url to a new normal change var url = sysparm_view="re...
Resolved! Display record without sort in list form
Hi all, I have question about Table list form . Now in incident table, it sorted by Number field. But I would like to lift the all sort. Anyone know this? Best Reagrds, Amy
How to have a duplicate company name with the normalized plugin enabled?
Hi, We have a requirement, where company name is same though the entities operate from different countries Eg. ABC UK, ABC France Post the normalized plugin enablement, there is a BR, which prevents from adding same company name to the company table....
Create incident record producer disappeared on service portal after upgrade
Hi We have recently upgraded our instance to Rome . After the upgrade I can see that the create incident record producer is not showing up on service portal. I can see the record producer on main items under SP but when trying to move it on Service p...
Resolved! How can I delete script include which is in read only protection
Hi @Ankur Bawiskar Can you please guide me how can I remove script include which is in read only protection from an instance , Thanks
Encrypt and decrypt rest message
I have seen KMF started supporting key management, where one can generate, renew, suspend keys. I see it support encryption and decryption options internally, where it wraps, unwraps they text using the security key which it internally maintains and ...
Resolved! How to create a UI Macro that acts as a filter
Hello, We have recently received a new requirement from the business to give them a feature that allows them to build their own filter and set that value on a record. This will be in regards to the knowledge base application. The reason they want thi...
Re-direct Non-ITIL users to ESC Portal
I have requirement to re-direct Non-Itil users to ESC portal. By default every single user is alloted with few roles in the business and everyone are re-directed to backend view which is confusing the ESS user. Can someone please help me here, than...
