Hi All, I have a Cases Survey where a survey need to be sent for every 5th case closed and I set trigger to Trigger Randomly and probability to 20%. What we see is its not triggering as desired and it also randomly sends duplicate surveys (randomly...
Hi All, Please guide me on how to find joins fields for tables. eg: schema map for Table :User [sys_user] and Table : User Role [sys_user_has_role] Join : User Role > user = User > sys_Id . In the diagram below table: User Role shows "user " how...
Hi all,Currently I'm creating a Catalog Item for a Firewall Access request. Rather than using multiple variable sets of 6 multi line text fields and catalog policies to show/hide those fields, I figured creating a table would be much easier. Creating...
How is access to the "Preview this Record" button controlled. We would like to expose this functionality to a larger user base, but I am unsure what control needs to be adjusted.
Hello, I have a request to show choice options based off of a selection made. This needs to be an onChange client script. I have a category and subcategory field. Corresponding subcategories need to display for the selected category. Subcategory choi...
Hi, I have created a new form by taking the fields of incident form. When the end user- "user with no roles" login he is not able to see all the fields, But when a user with itil role login he is able to see all the fields. I need the ess user to see...
Hi I am working on a feature for a product, I have to add a field in a table to calculate age in days. I created a dictionary entry of type duration named it age and marked it as function field. The function definition for the field is given as 'glid...
Hi, I have tables A, B and A2B for m2m mapping in a scoped application. When I open record of A in platform UI, I am showing related list for A2B. I am trying to show Edit button which will open slush bucket behaviour. Edit button was not shown by ...
In the Service Portal, I have a page that's used to add records to a table. On the page is a widget which shows the form from a table and one of the fields in this table is a reference field. When the user accesses the reference field (to select a va...
You know there are certain field types on a table, and two of the less known are "Table Name" and "Field Name". You can make the Field Name dependent on the Table Name and there you have a nice way to pull tables and their fields, and do some tricks ...
I've written a report which runs perfectly for me but when I share it with (itil) users, three columns are missing (screenshot below). As you can see, the columns entitled 'Account setup...' should display but do not. This happens when I'm impersonat...
Hello, I am in process of setting up send / receive emails from ServiceNow using OAuth 2.0 IMAP and SMTP. I have set Application registry with Client ID, client secret, authorization and token URLs. I am using IMAP.AccessAsUser.All, SMTP.Send and off...
I am learning up on the new Flow Designer / IntegrationHub. What confuses me is, what this offers more than the workflow editor. It just seems like WEv2, with the same functionality, but with a different UI around it. Though I have to admit that it m...
what are the different deployment options available for servicenow ? Is there only SaaS offering or SN provides on prem option as well ? If there is an onprem option , are there any migration guidelines to migrate to public cloud service providers li...
HI Guys Not sure If this group is the correct one to ask this question I want to create an UI Action on knowledge table to be able to pass a value on a Select option from a GlideModal pop up into the Meta Field on the KB layout. I dont need execute ...
