Knowledge Base

[itspezi1]

Hi Team,

How can I activate this view? It was available directly in the PDI, but a different page appears on the customer system:

Nav: Self-Service -> Knowledge

Nav: Self-Service -> Knowledge

[Mark Roethof]

It must be something else, I also see this on 2 customers instances without v3.

[Dr Atul G- LNG]

This is what SN docs say also I attended PEAK session there also it was mentioned that Knowledge V3 is getting depreciate. 

[Mark Roethof]

I think knowing ServiceNow a bit, thats its controlled by a system property... I'll do some digging. Because on a fresh out-of-the-box Xanadu instance you are redirected to the portal, while its initially the same URL.

[Mark Roethof]

Hi there,

On My PDI is noticed situation 2, on two customers instances situation 1.

On one of the customer instances on a subproduction instanced changed system property "sn_km_portal.glide.knowman.serviceportal.enable_redirect", did cache flush, and now instead of situation 1 > situation 2 is effective.