Kamille - I forgot to mention that we do have taxonomies built for Knowledge, Communities, and other "apps". Happy to share those with you if you're interested.
Hi Kamille, It might be better to take this offline, as the work we are doing is internal to ServiceNow at this point. Do you have contact info you can share? Your profile didn't list your email address. Thanks.
Our project ramped up so fast I wasn't able to get back to this. We are done with out upgrade now. If you are still willing, please reach out to me at:
