Hi! I'm trying to set up Agent Chat, so that our users can live chat to our agents from the Service Portal. I initially set up Connect Support, which was quite straight forward, but we also want to start using the new Agent Workspace and I haven't fo...
We want to compare values from the particular Fields in all the records of a particular table. Like in the Normal incident table we want to compare the values from Service, Service offering and configuration item as highlighted below on all the recor...
Hi Experts,I am looking for a easy way for exporting and importing a Service Catalog Item from one instance to another.Exporting each and every field and scripts with variables sets seems to be a very difficult process.Is there any one short step to ...
As we are all aware that "Column Level Encryption (CLE) is replaced by Platform Encryption" However customer still has a choice to either go with Column Level Encryption (CLE) or Platform encryption (PE). can anyone please share primarily differenc...
Hello everyone, a pleasre to meet you all. On the reference field when use the user_name to search a user appears first the values of the column name of the sys_user's table. So, when choose that user, it sets on the name and not the user_name that ...
Hi guys, I'm hoping someone can help me with this as I've been hitting my head against a brick wall all day. I have a Catalog Item with start and end date variables (sDate and endD), both of which are Date type variables. What we need is a validati...
I am looking over Service Level Agreements and something that stands out to me is the following. I do not see a way to apply a Service Level Agreement to a specific service catalog item. I see that you can apply an SLA to a table. Is anyone aware of ...
Hi All, When we went live with our ServiceNow instance (March 2017) we had list V3 enabled, so I am not used to the list V2. List V3 has since been deprecated and we are seeing more of our Hi tickets been linked with issues for List V3, so we are st...
I am looking for a way to automatically apply a pre-defined checklist template to an incident or service catalog task when a specific substate is selected. We do QA on random incidents and tasks, and the substate determines which incidents and requ...
Hi All, I have a requirement that “Time worked” is automatically tracked in ServiceNow.We make use of the “Time card management (com.snc.time_card)” plugin and that is working for us.The Time worked field has a counter that acts like a stopwatch for ...
I am trying to achieve an integration with slack using slash commands such that based on the command and params passed with the slash command from slack I can perform actions in servicenow. However, when I execute the command, I am getting the error:...
I've searched high and low on these forums and the internet and haven't found a way to create a radio button list (multiple choice) with images next to the radios. I just spend the past hour making this, and wanted to share my solution with the world...
When you define an approval you have several options for determining its Due Date: But as far as I've been able to tell, it does nothing but populate the due date field. No business rules or scheduled jobs appear to pick up the slack beyond that. ...
Hello, We currently have this business rule which runs on story that sets Epic and Assignment Group. We want to override this if the story is not created from an Idea. So if a story is created manually do not set Epic and Assignment Group. So I th...
Setting up integration hub for Graph API per instructions here. Click get Oauth Token and get the followign error (redacted): OAuth flow failed. Verify the configurations and try again. Error detail:invalid_scope, AADSTS70011: The provided request mu...