We have about 5 emails from different business units: assist@bu1.comassist@bu2.comassist@bu3.comassist@bu4.comassist@bu5.com We wanted to connect all these mailboxes to Service-Now platform so that all emails sent to these mailboxes will either creat...
How can I filter the display of knowledge articles by user preferred language in "KB View 2" page in Service Portal? By default, articles in all languages are mixed.
I am unable to edit my catalogue item as it is currently checked out for editing in Catalog Builder by someone else. I am unable to cancel checkout using the 'cancel checkout' button on top. Is there a way I can find who has this catalogue item check...
We have created we duplicate tasks, now we want to automate its remediation. Please suggest the best way and what to configure in the workflow. Please mention in detail
Hi All I'm trying to implement the password reset functionality for our end users via the portal, and one of the requirements is using duo security for 2FA. There are a couple of threads on it but I have not been able to find any information helpful ...
I am trying to save a flow in Flow Designer. However, after clicking the "Save" link the message "Processing" continuously persists. Does anyone have any recommendations on how to fix this and save the flow? I have tried...... closing the flow tab ...
Does anyone know how HI support is doing this on their Service Portal? These buttons that follow me on their Portal. I can click on feedback and complete a survey. I would like to do this on our service portal.
At the moment I am running the course "Configure the CMDB Simulator (Paris)" and at task 09 "Configure Reconciliation Rule" I have no idea how to implement this because at section "Reconciliation Rules" for Windows Server I cannot find the list "Data...
How to pass values from a from to a workflow that is inside another workflow.Thanks for your answer.
We have a consultant review our CMDB and one of the recommendation he gave was that we write a script to remove CI relationships when a CI is retired. While I can see the logic in this, I'm struggling on if this is best practice or not. I'm thinking ...
Hi , I am using flow designer for my automation and i created a flow and subflow for it. When i am submitting a request it is working till check and as it calls a subflow it is giving error-" Cancelled : error="Failed to get plan from instance for co...
If I comment this method(setWorkflow), then my other methods output gets wrong..... var ga = new GlideAggregate('u_empdata'); ga.addAggregate('SUM', 'u_salary'); ga.addAggregate('COUNT','u_salary'); ga.addAggregate('AVG', 'u_salary'); ga.addAggregat...
Hey Community. I'm trying to set up a metric definition to calculate create to resolve duration. I copied the metric definition for incident and made a modification to it. I created a test ticket and I ended up getting time data in the duration field...
So I have a requirement to do a look up on a sys_user reference field on a Catalog Item using an underlying string field in the User record.We have lookup on the User Name on that table for auto-complete and the documentation shows the ability to aut...
Hi, I'm trying to create a flow in designer and one of the first things I need to do is check if a record exists. I'm able to do a record lookup action to look the record up based on my criteria. But Once the action completes I can't figure out how...
