Hey Community. I'm trying to set up a metric definition to calculate create to resolve duration. I copied the metric definition for incident and made a modification to it. I created a test ticket and I ended up getting time data in the duration field...
So I have a requirement to do a look up on a sys_user reference field on a Catalog Item using an underlying string field in the User record.We have lookup on the User Name on that table for auto-complete and the documentation shows the ability to aut...
Hi, I'm trying to create a flow in designer and one of the first things I need to do is check if a record exists. I'm able to do a record lookup action to look the record up based on my criteria. But Once the action completes I can't figure out how...
Hi Experts,I want to change the background color of the mandatory fields in Agent Workspace.In the Backend this is no problem (Client Script/onload script / gel...), but how can I accomplish that in Agent Workspace?Thank you in advance,Simon
Hi Created a new custom report and not seeing publish option at share. Looking an option to publish and share the published url to public users. Thanks & Regards, Srini
Hello,From incident form, when we select the configuration item, we would like to have the Business Service it is related to populate a business service field. From information on the wikihttps://docs.servicenow.com/product/configuration_management...
I'm building my first Service Catalog Item. Playing with the Request method setting on the Portal Settings tab, it doesn't seem to matter which option I select. Despite what the doc page says, the button text is always Submit and the Hide 'Add to C...
Has anyone been able to use a mid server that absolutely can't access the ocsp.entrust.net url for ocsp checking in Orlando? We have a mid server that can not access OCSP, and due to some things in play - we can not configure it to do so. Is there...
Hi I have a requirement where i need to implement an automated test framework (ATF) for change request which has more than 1 approver. I have tried to build this by hard coding the users, impersonating to each approver but i need it to be dynamic so...
Hi, Is there any solution to following issue - Some users are trying to past complete email which contains multiple images in work notes/comments fields. The email text gets pasted but if it has images in the content, it won't paste. I tried to creat...
Hi All,I am getting the below error while loading records in data source ,seems like its login issue with the service account,tried changing password for service account again its throwing the same error ..can please some one check how this can be so...
Hi All, We need to configure warning message or popup message on portal indicating that the session is going to end or expired. Kindly let me know if anyone has implemented this feature on portal. Thanks and Regards, Chandrashekar BN
I am just getting into investigating Flow Designer. I'm attempting to create a Flow for an existing catalog item that is currently using a workflow. In the catalog item variables, we have container variables so that the input variables display correc...
Hello community! Is there a way to only reference active users in ServiceNow from the GUI? I recently saw that we had some duplicate users based on email address. I then updated the duplicate email address and set the active flag to false. For exam...
I am having a challenge linking to Knowledge Articles while using Single Sign-on. My goal is to provide e-mail links to KB articles and users with the correct credentials can just open the link and it will take them to the specific Knowledge Article ...
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