We have quite a few catalog items that have different variables on them. There have been some requests to update the catalog items to remove some questions (variables) since some are no longer needed.To accomplish this, I have been deleting the var...
Hi All,In the system, there are a lot of translated ui actions name English to Turkish,I want to translate a Ui Action Name to Turkish. I am creating like others but it doesn't work.When I login with another user which using Turkish language, still i...
As shown in the screenshot, how can we add a text/message next to the attachment icon, this should be applied to all the Catalog items. Do we need to clone the widget 'SC Catalog item' and add some lines in the HTML part or create something like Mac...
Hi All, For one of the Scoped application, we have Contract summary form, In this form there is a field called " Project Name " -- This field is dropdown with the list of options. Now the requirement is, Is it possible to allow end users can add/re...
I'm trying to setup an inbound email action for an integration between the customer and their vendor that will update an existing incidents in the customer instance based on the INC number that is included in the email from the vendor. No watermark i...
Need to create an icon next to a caller field in the incident form and it should display the details of a caller
There is a script (see below) that changes the parents of global application tables but it doesn't work on scoped apps where one could need this function even more. Why would they deny this capability to scoped apps? Hard to understand unless of cour...
I have written an email script to show a specific email address in CC of emails. 1. I have tried writing gliderecord in the mail script and make the CC in the emails calling the ${mail_script:Add_CC} in notifications var user = new GlideRecord('sys_...
Hello,We have a fairly simple ritm workflow for a catalog item with the first step being a group approval. Once the group approval is approved , it moves on to a catalog task.We allow the user to cancel their request if no longer needed or if opene...
In ATF I'm trying to create a test that will run through an Incident being Proposed as a Major Incident then Promoted. I am stuck at the point where I can't find the "Promote" button like in the picture below. I'm using a "Click Modal Button" but uns...
I just enrolled for servicenow fundamentals self paced learning course from https://servicenow.sabacloud.com I have a query regarding the capstone project which needs to be done in module 6 at the end of the course. How to successfully complete the...
Hi all ! I put the code below in a variable set catalog client script. function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } var choice = g_form.getValue('u_end_of_service'); var message = ''; sw...
Have the requirement to only allow users to log into ServiceNow using DoD CAC certificates.I can get the DoD Root CA certs to use for trusted RootsHave done many searches already however and dont see anyone talking about the possibility of having the...
I’m working on changing the @mentions notification to include ticket details like the short description, requested for, Requested by, and assignment details. I’m not very good with javascripting. I’m looking for help to create an email script that c...
Hi, i was searching for this solution in community but couldn't find. I decided to build the solution by my own. here I'm sharing it.Requirement: This requirement is for new joiner order guide setup. the client come up with list of catalog items and ...