Link and Rich Text in Compose/comments agent workspace

[Damian Martinez]

Hello Community,
is there a way to make a link clickable in the compose comments section of the agent workspace?

When I past a link there, it looks like this:

You have to copy paste the link in another tab in the browser, is there a way to create a link?

Also is there any rich text feature available for this comments, for example make text  bold,etc.

Thanks!

[Gunjan Kiratkar · Accepted solution]

Hi @Damian Martinez ,

There is a system property glide.ui.journal.use_html that, when set to true, it gives agents an HTML editor in additional comments and worknotes in Agent Workspace.  They can paste images there.

Please mark my answer as helpful/correct if it resolves your query.

Regards,

Gunjan Kiratkar

Consultant - ServiceNow, Cloudaction

Rising Star 2022

[Damian Martinez]

Hello @Gunjan Kiratkar ,
Thanks for your fast reply! I will give this a try on Monday.
I'll keep you posted.
Regards,

Damian

[Torsten Larsen]

Can we also add images to the content? I can not see the button.

[timkikke]

Hi @Gunjan Kiratkar

Did you encounter any unexpected issues with this approach? We are trying to think of a reason NOT to do this but can only see positives for all of our users.

Thanks

Tim