List Edit In Agent Workspace Related List

[Gundeep Singh]

I have requirement to make The Related List Fields Editable in Agent Workspace. Is there any way to do it or is not possible.

Thanks and Regards,

Gundeep Singh

[rhysbrennan]

Hey Maik, yeah its a PDI and I can edit and allowed edit on the views related list. I've tried running through your process a few times but couldn't get the same result.

[Maik Skoddow]

Hi @rhysbrennan ,

I took a brand new PDI with Paris release and carried out described customizations. And at a project record my "Edit" button is clickable:

So I don't know wht's going wrong with your Edit button and without access to your instance I don't want to make any assumptions.

Kind regards
Maik

[rhysbrennan]

Thanks @Maik Skoddow 

I don't get the check box in the related items list. I think thats the problem though I don't know how to fix it. It's missing from all of the related lists.


@Maik Skoddow  Does the Edit button allow you to add new related items if it was working? Thats part of my goals to reproduce some of the core functionality of UI16. I would like to be able to relate multiple demands that form a single project though there are many other instances where that is required and is served from this relationship UI page:


I notice that adding to related lists seems to only work with m2m tables because it supports new. If you wanted to create a link to an existing Outage for an incident, New would work (though the labels misleading). Then there is the Create outage UI list action to actually create an outage. 

[Maik Skoddow]

Hi @rhysbrennan ,

I think there is a misunderstanding.

At Agent Workspace the Edit button allows to edit selected records and NOT to add selected items, (as the "Edit .." buttons allows at U16). At Workspace the button for that function is called "Add".

Kind regards
Maik

[jnt-cnt]

@Maik Skoddow 

This worked! thank you!