List edit on related list in Agent Workspace

[lasse3]

If one opens a list in Agent Works space there is a checkmark to the left of each row. If one or more rows are selected an edit button will appear in the upper right corner of the list. This feature is great for editing multiple rows at the same time.

If however one opens a record and then selects a related list, then the check box is not visible on the related list, and it seems that there is now way to update multiple rows at the same time.

How can we enable the list edit feature of lists in related lists in agent workspace?

[Niclas]

Try to go to Workspace Experience > Actions & Components > Related List Actions and create a new action as shown in my screenshot.

• Implemented as should be "Client Action" and Specify Client Action should be "edit"
• The table should be the related lists table. E.g. if you you want to have it on Problem for related list "Incident" then table needs to be "Incident".
• Note: You can click "Advanced View" to add a condition, e.g. parent.sys_class_name == "problem". Than it would only be shown on Problem related list for Incidents, but not e.g. on Change related list for Incidents