Hello, I'm trying to add some scripting to a catalog task created by a hardware catalog item's workflow. I would like the catalog task to be assigned to an individual based on the task's associated computer > scope data (a reference table used to mar...
Hi, I have two forms as mentioned below 1. SIM 2.Company phone I have return the below client script to populate assigned to information from company phone table in SIM form, when phone number field is populated and it is working fine. I want the hel...
I need to sync data between 2 prod instances with same sys_id in both the instances.What is the best possible option to do that.
Is there a way to read the variable from variable editor defined on incident on update or insert business rule?
Hi, when using the CMDBTransformUtil in onBefore scripts to identify CI's I need to understand how it processes the CMDB. I've tested the 'Identification Simulation Tool' and it seems like the IRE process only CI Classes 'higher' then the class addre...
Hi Experts, Anyone knows how to adjust the line height of an html field I want to fix the line spacing to 1.5 i.e. Line height attribute in CSS however not sure how to do it on text field of knowledge article
Hi all,seeing some odd behavior from my script within an assignment rule. What I need is, if the current user's region is "NA" then it executes that part of the script, and if it's not "NA", then for it to call the script include at the bottom of t...
We have a data archive of Change Requests. Some of those CRs have NERC sensitive data that can only be viewed by NERC CIP authorized users of the system. Is it possible to restrict the ability to view the NERC sensitive, archived CRs to authorized us...
Good afternoon. I need to create several local accounts for contractors who are not in our AD. I've created these accounts, but when verifying logins they are not passing authentication. I've tried deactivating the email validation prior to creating ...
I want to direct users to the configuration item interceptor (intercepts cmdb_ci.do) but am having trouble with the url navigation of the module. Have the module url arguments set to wizard_view.do?sys_id=-1&sys_target=cmdb_ci but this pulls up an un...
Hi Team, For the purposes of experimentation of new features, I would like to duplicate an existing application on the same instance, but with a different namespace.For instance, Application1 with scope x_wdp_app1 should be Application2 with scope x_...
I am trying to bring in the Contract Management plugin to our environment. As part of our evaluation, I have been asked to see if it's possible to associate "tasks" with a contract record? Basically, we want a set of pre-assigned tasks to be complete...
Hi, I have requirement in my project to merge duplicate CI and copy the attributes of one to another and mark the other CI operational status as non -operational. I am trying to use the OOB functionally by using the Merge CI UI action but the issu...
Which one of the following statements describes the contents of the CMDB? >The CMDB Contains ITIL process data pertaining to configuration items. >The CMDB contain data about tangible and intangible business assets > The CMDB achives all service mana...
Dear all, Does anyone could clarify the difference between service now portal SP and ESS ? When ESS is used compare to SP ?Why ESS interface different from Sp ? Thanks for those clarification regards
