Major incident

ShubhiGarhwal
Tera Contributor

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Hello Everyone In  major incident compose email can be handled by the user who have 'major_incident_manager' role only ? If its possible then How?

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @ShubhiGarhwal 

 

I tested at my end, ITIL user cant send email from MIM.

 

This role is requroed

 

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