Make catlog item field non mandetory on case

Rosy14
Tera Guru

Hi,

I have UI policies which showmake mandetory fields based on other field selection. But in Submitted case all fields are showing and making mandetory. How to resolve this?

 

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1 ACCEPTED SOLUTION

Hi @Rosy14 

 

Check if that variable is set to mandatory by default. 

 

If it is made mandatory default from the form section then it will appear mandatory in the SC Task section. You need to uncheck mandatory since you are already making that mandatory from UI Policy.

 

If it is not default mandatory then try to create another task and then see on the new task if it is working as expected or not.

 

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If my response helped, please mark it helpful and accept the solution so that it benefits future readers.

 

Regards,
Rohit

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5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

@Rosy14 

are you sure no other script is interfering in this?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
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