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03-04-2025 11:53 PM
Hi,
I have UI policies which showmake mandetory fields based on other field selection. But in Submitted case all fields are showing and making mandetory. How to resolve this?
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03-05-2025 12:53 AM
Hi @Rosy14
Check if that variable is set to mandatory by default.
If it is made mandatory default from the form section then it will appear mandatory in the SC Task section. You need to uncheck mandatory since you are already making that mandatory from UI Policy.
If it is not default mandatory then try to create another task and then see on the new task if it is working as expected or not.
If my response helped, please mark it helpful and accept the solution so that it benefits future readers.
Regards,
Rohit
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03-05-2025 12:53 AM
are you sure no other script is interfering in this?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader