Make knowledge categories always Visible in portal?

[Terje Bakkerud]

One of my customers has 2 languages. English and Norwegian. Everything they produce is just written in Norwegian.
If you have chosen the English system Language, you can still search for and get Knowledge Articles in Norwegian.

Here's the problem. When you access the Knowledge part of the portal, it only shows the categories that contain articles in your chosen language.

So if there are no articles with English as chosen language, you will see no categories. I've changed the language on a couple of articles, and will then see the category. If I click a category that has "3" on it, signifying 3 Articles with this category in the language have chosen (English), I will get all the Norwegian articles as well, so it does recognize that the articles belong to the category... 

Does anyone know how I can show all categories in the portal, no matter what language you chose?
Without making a ton of duplicate articles? 

[Riya Verma]

Hi @Terje Bakkerud  ,

Hope you are doing good.

the behavior of displaying categories based on the chosen language is controlled by the category filters defined in the knowledge base settings. To override this behavior and display all categories irrespective of the language chosen, you can follow these steps:

1. Log in to your ServiceNow instance with administrative privileges.
2. Navigate to the Knowledge Base module.
3. Open the Knowledge Base for which you want to modify the category filters.
4. In the Knowledge Base form, locate the "Category Filters" field.
5. By default, the field may have a filter condition like "Language is [current language]". Remove this condition.
6. Save the form to apply the changes.

[Terje Bakkerud]

Hi Riya
Thanks for the reply! 🙂

I accessed one of the Knowledge bases now, but i can't see any "Category Filters". 
Tried looking at the form layout too, but didn't find it. 

[KRSwitch]

Hi Riya,

I have the same issue but cannot find the "Category Filters" field. on the Washington release as well.

[Ravi Chandra_K]

Hi @Terje Bakkerud  

This is part of Known problem and it still under review by ServiceNow.

Please refer:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1337122

It will work If you upgrade to the patches mentioned in the article.

please hit the Thumb Icon and mark as Correct if it helped !!

Regards,

Ravi Chandra.