Manually classify/move CI to other class/table

[Henrik Jutterst]

Is there a simple way to move or re-classify a CI from one table to another.

E.g. I have imported 100 CI into [cmdb_ci_hardware] that I want to move some of them into [cmdb_ci_win_server].

Can this be done manually in the GUI in some way without Discovery?

Kind Regards

/Henrik

[adilrathore · Accepted solution]

Reclassification can be done manually. The instructions are provided on this page:

CMDB Classifications - ServiceNow Wiki

under Reclassifying a CI

[Henrik Jutterst]

Thanks! I also found this (shorter) description.

https://docs.servicenow.com/bundle/helsinki-it-service-management/page/product/configuration-managem...

[cyked]

Here's how I go about reclasses.

• Go to the CMDB table with the CIs you want to reclass
• Setup your filter so you are looking at ONLY the CIs you want to change class on
• Ensure Class is a listed column (use the cog icon near the left of your filter settings to add it if not
• Now you can edit all the listed records (change your setting to show 100 records - which is the max on a list view) one of two ways, depending on your permissions
  • You can change fields on ALL CIs in your filter, class as well, but only works if the field is on the form(I hope Class is not.... so don't do it this way for class)
    • Right click in the column heading and you can select either Update All or Update Selected (checked items).
  • Go to the column item in the list view for Class, at the top of the list
    • Hold CTRL + Click on the first Class value (cell) and drag to the bottom of your screen
    • Let go of CTRL
    • Highlight the LAST value of the Class column
    • All fields on the list should now be highlighted in blue
    • Double Click any blue "cell" and you should see a pick list of CMDB Classes now
    • Find Windows Server, select it
    • Hit Enter key, or click the Green check mark
    • All records should update.   Note, reclassing 100 may take a few moments

You can also CTRL + Click individual "cells" in the same column at random and perform the same action essentially, if you wish to update only a few of the records in the list.

[BozhidarNizamov]

Is this considered acceptable practice to manually reclassify CIs?