Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Many groups need access to the same Quick Message.

JoSte
Tera Contributor

Hi,

I created a quick message, but I'd like to make it available to more than one group. Currently, I can only select one group at a time. Is it possible to grant access to quick messages for multiple groups? Have you had any experience with sharing quick messages across multiple groups?

 

Best regards,
Jo

1 REPLY 1

Shiva Durga Pra
Tera Contributor

Leave the "Group" field blank: When defining a quick message, if you leave the Group field empty, it becomes accessible to all users and groups who have access to the table