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Anusha Medharam
Tera Contributor

‎04-15-2024 03:51 AM

whenever i am trying to create the case that any open cases on same category and service id that time I need one conformation mail with YES or NO buttons. Whenever I click yes button case will be created , click on NO the system should not permit the creation of a new case.

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-15-2024 04:12 AM

Hi @Anusha Medharam 

 

You need to make change on UOI action and then in UI action compare the current case with all previus case and then show the message. 

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Dr. Atul G. - Learn N Grow Together
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