Meta Data in Knowledge Management

Shane16
Kilo Expert

‎06-02-2022 04:28 AM

I have created and KB article and added the following meta data to the article

find_real_file.png

however all search options work except for 'problem' by itself as a key word. Even if I search with a *wildcard *problem I receive the follow message

find_real_file.png

 

 

Any suggestions on why this is happening as the Meta data as shown above is what has been added to the article

 

 

Labels:
Preview file
13 KB
Preview file
5 KB
0 Helpfuls
  • 3,036 Views
2 REPLIES 2

Pam Calvey
Mega Guru

‎06-02-2022 05:56 AM

I don't know why the rest aren't coming up, but I believe you should have an underscore between words in phrases, (problem_management). You'd think 'management' wouldn't work either if that was the issue, but see if it helps. 

0 Helpfuls

Pedro Candeias1
Kilo Explorer

‎06-03-2022 01:11 PM

Hi Shane,

Have a look at the following thread

https://community.servicenow.com/community?id=community_blog&sys_id=c5bc6a25dbd0dbc01dcaf3231f9619eb&view_source=searchResult

might help.

BR

0 Helpfuls