how to add approver in workflow depending on selection of user of a field
how to add approver in workflow depending on selection of user for a field like lookup select box?
Forum Posts
Running a REST query to populate a table
In the process of setting up an integration between a 3rd party CMDB and ServiceNow. They have provided a REST API to query their database.I have used both SOAP and REST queries in the past to pull specific data on demand and use it, but in this ca...
How can we get the xml of request item raised along with the variable values filled in for that request item, currently show xml shows only the fields not the variables
How can we get the xml of request item raised along with the variable values filled in for that request item, currently show xml shows only the fields not the variables
Resolved! Request Item task actual start and end date
When a task for a request item is created, how does actual start date and end date is populated? Is this ootb? If not, How can both of the dates be updated, any best practice use case you have seen?
Notification recipient based on condition
Hi is it possible to make a dynamic recipient for a notification.For example: (Notification Email Script)if(condition) notify group Aelse notify group Bis this possible?I was thinking of using the addAddress(String type, String addres...
Resolved! CMDB Prerequisites / Discovery
Hi Can anyone help me on the list of , Best practices/ check list for implementing CMDB and Discovery ? thanks in advance for your response.RegardsKiran
Onboarding Best Practices
Hi ServiceNow Community!We're looking to bring our on-boarding process into ServiceNow but not exactly sure of the best practices are to accomplish this and curious how other admins do this. Currently this process doesn't live anywhere.I was thinki...
Resolved! Knowledge Home Customization
Hey all, I noticed in Service Now that Knowledge now has a handy "Home" page with seperate sections for Category, Most Recent, Most Viewed etc. Is there any way to customize this page? I have noticed that it doesn't seem to adhere to our CSS changes ...
Resolved! Is there a way to remove a workflow activity besides pressing the 'x'?
Basically I have a workflow activity that a developer moved into the top corner and I can't move it. It's not a big deal if I can't remove it but I'd really like to be able to. Is there a way to do it from the back end, am I missing something tot...
Resolved! Record producer translation
Hi mates,Once again I need your comments on this.I am created 15 record producers and 4 of them need to be translated to French and Dutch.They share some variables sets. (But I ducplicated them and add "_Translated" to be able to separate them)Messag...
Getting com.glide.db.GlideSQLException after increasing max length of the field
I have created an update set where max length of 2 fields (u_ip_address and u_ip_address2) of table cmdb_ci are increased from 40 to 80. When trying to edit ip address via form, u_ip_address2 is ok (it can be up to 80 signs), while u_ip_address field...
Resolved! I want to increase the valid to date by 1 year
I have a need by our customer to update the Valid To date in KB articles by 1 year every time that KB article is updated.So it should be looking at the updated (sys_updated_on) field and making the Valid To date (valid_to) 1 year from that date.Shoul...
How to get an integer field on a catalog form
When I am creating variables for a record producer on the service catalog, I don't see the integer field that is mentioned Introduction to Fields - ServiceNow WikiHow do I set my fields to an integer?
Resolved! Service catalog wizard, to use or not to use
Hi,In my research to build a service catalog for my company, I came across wizards and using them to build an order guide.The Ootb order guide in the catalog is not sufficient in terms of how steps it has before checkout. It was noted on the wiki pag...
How to change order of catalog variables in variable editor of RITM .
I want to change order of catalog variables in variable editor of RITM.1. Cant change from workflow as RITM is used through workflow versions.2. Cant change order through catalog as according to the requirement catalog view on ESS should remain as it...
