ServiceNow AI Platform forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Running a workflow when a record is deleted

When deleting a GlideRecord, sometimes you might want to start a workflow that uses one or two fields from the record and runs after deletion. However, if you force a Business Rule (method: delete) to start a workflow it will cancel.But what if you n...

jelmer by Kilo Contributor
  • 1700 Views
  • 2 replies
  • 1 helpfuls

Approach to Inactive Approvers

I have a question regarding inactive users and cleanup/maintenance. What is the best practice or generally accepted method to cleaning up outstanding approvals? For approvers that are inactive do you monitor and clean these up proactively? What do yo...

curtisr by Kilo Expert
  • 2218 Views
  • 6 replies
  • 1 helpfuls

Assign Fulfillment Group Script

Hopefully this is an easy fix.   I'm attempting to automatically fill the fulfillment group for a catalog task based on a selection in another field (which team).   I'm trying this line of code in the Script portion of the catalog task of the workflo...

jcsmith by Kilo Contributor
  • 2539 Views
  • 12 replies
  • 1 helpfuls

GlideRecordSecure and ServiceNow API

I have created a scripted REST API. However, any user from the third party application can query this endpoint and see any incidents regardless if they are "private" or not.   I have tried using GlideRecordSecure, but it just comes back into the thir...

Creating a Table within a form

Hi,Within my change form I need to add a table, something like the below. Is this possible? and if so how can I do this?I have try to create text table but that just does not work. Your ideas and suggesstions are welcome.ThanksRiazHeader 1Header 2Hea...

Resolved! Tracking Java Batch jobs

Our system currently runs a lot of Java Batch jobs and we'd like the ability to track them in ServiceNow.  We are currently building our CMDB and relationship systems in our instance and don't see a section to enter our SQL Server Integration Servic...

squillis by Kilo Expert
  • 2164 Views
  • 2 replies
  • 1 helpfuls