In Geneva, I was hoping to enable a user that is on a CI form like application to see the 'related' knowledge articles via a related lists AND have the ability to add new knowledge articles from the CI form. Basically, adding the new button in the ...
I have a use case to make it so some knowledge articles are public and can be viewed by unauthenticated users while other articles could be visible to authenticated users who have no roles. I have found that if I give the article no roles or the publ...
Just curious if anybody out there has used any type of custom field solely for the purpose of storing comma separated keywords in the Service Catalog? For example, when searching our Service Catalog, we want our ActiveSync Access form to appear as a ...
I have made a request of an item in service catalog.What I want is :1- RITM must remain in the Fulfilment stage until all Tasks withinthe RITM are in a "Closed" state. 2 - REQ must remain in Fulfilment state until all RITM within the REQ are "C...
Hi Guys,I have a requirement where there will be concurrent and consecutive approvals. My workflow works fine when approved because I used join activity for approvals. However, when one of the approvers reject the ritm request, all the pending approv...
I have a requirement to show certain articles with workflow_state = draft in a knowledge search ($knowledge.do or kb_find.do)It seems the basic search condition (valid_to>=today, state=published) is hard coded. Or can this be changed somewhere?The on...
I've updated my banner image and it works fine, however when you collapse the banner to make it smaller it shows an X as the banner. Is this a different image?That's where you collapse the banner
I have a catalog item called MacBook which contain a variable : Requestor(mandatory) which is reference to user table.what I want is this "Requestor" should auto populated the current user name.Can someone help me?Thanks
We have several different support groups ie. Support, Software Development, BI etc. that each have their own assignment group when handling tickets. Question is what the best practise is for handling their views. We have no secrets from eachother, so...
I have created variable : First Name and last Name variables in catalog itemWhat I need is logged in user name should be auto populated in First Name and Last Name variables fieldI am able to auto populate the user name in reference variable , but i ...
I have several checkboxes in one of my catalog items and I'm trying to add tooltips to them. This is on Geneva, by the way. From what I've been able to find in the community, checkboxes don't normally support tooltips, even if you make sure it's av...
I have a request to populate a field based on the answer to multiple fields. The script submits without errors but it is showing an error on the catalog item. Below I have included the script and error. Any help on what I'm not seeing would be great....
Hello,the list collector in my request catalog is reference in sys_user table.but it shows empty can you please help me. thank you
I am having issue with Approval activity after Helsinki upgrade from Eureka.- Workflow Approval activity not passing even after RITM approval is Approved/Rejected- REQ state changing to Approved/Rejecting but it not cascading the state change to RITM...
Hi All,Do you know how to change the catalog task priority?? I know that default value is 3-Medium but I wan to change that. because when I see the activity task The fist value is Medium.I want to know how to change that default value to change LowRe...
