Migrating Service Catalog from Remedy to ServiceNow

[karthiknagaramu]

Hi,

We are looking to migrate Service Catalog implemented in Remedy to ServiceNow. Has any one did this migration before.

Any suggestions and approach would be helpful.

Also is there any tools which help to migrate the Service Catalog to ServiceNow.

Regards,

Karthik

[mitzaka]

I think you would be far better off recreating your service catalog in SNOW. If only for the fact that the service catalog in SNOW has totally different attributes and setup. There was a connector before (legacy now) Legacy:Remedy Integration - ServiceNow Wiki

But it's only for creating records mainly, I am not sure you will find a ready solution for migrating service catalog setup.

[Eeson]

I would echo Dimitar's comments.

We have gone through a migration a long time ago but felt it necessary to rebuild and were able to greatly improve user experience by adding better error handling techniques where catalog items were integrating with other systems via orchestration. If any such tool was available I would be very hesitant in using a wizard for this configuration.

Also consider the product catalog and linking up with asset. It's a great opportunity ti improve the service offering.

[karthiknagaramu]

Thanks Dimitar and Iain for your valuable feedback.