Hello community,when entering time worked in an incident record, it does not display in the time sheet portal.Currently only time worked entered in a case shows up in the time sheet portal.So when I enter the time worked for that case it automaticall...
Hi Community,I have installed the Cybersecurity Executive Dashboard plugin (current version: 2.4.3). However, when I try to access the dashboard through the "Cybersecurity Executive Dashboard" module from the Application Navigator, I encounter the fo...
Hi all,I recently installed DemoHub, and it appears to have updated the instance logo.I’ve tried resetting the logo using the usual method (as described in this: Solved: I want to change the banner logo of my instance. - ServiceNow Community), and I’...
Hello,Good Day,Can you please help me in achieving the below requirement - In the customer_account form in 'Case' view there is a related list for Incident, as given below- How to update the 'Incident' related list tab on the Account form to filter ...
I have a custom table in ServiceNow named ai_use_case with a custom UI action that calls an external API to populate fields in the table's records. I want to integrate this table and its UI action functionality into the AI Control Tower. I’ve tried v...
We are on the Jakarta version and suddenly when I use the editor or when I use the source code with the <strong> or <b> html tags to bold text, it appears bold in the editor; however, if I click View Article or print the article, the text is no longe...
Hi Team, Currently, we are using our Prod instance to generate reports and also some third-party pull records to generate reports through the API, and sometimes it gives a timeout error, depending on the data. Does ServiceNow provide any Reporting Se...
Im working on a scheduled job that only needs to run on jan 1 each year, is this correct:
Hello All,Dictionary info is not showing up when i right click on a field in a form and click on show field name .What might be the problem, can any one help me in fixing this...?
Hello everyone,I have a question regarding licensing:- If users have the itil_admin role, can they also have the announcement_admin role without incurring additional license costs?-If users have the itil role, can they also have the announcement_admi...
Hi.I want a widget to filter from and to date for my list report which is added to dashboardAny OOB widget please shareI see there is such widget in Platform analytics, but i want the Dashboard with reportsAppreciate any leads. Thanks,Yaseen
Hi Team, I want to send approval reminder for particular catalog item on the 10th,11th,12th and 13th of the month Can we achieve this using flow designer? Thanks,Yaseen
Hi all, I am trying to write a generic error handler for flows that should cover if for example a task is skipped, fails or not resolved correctly (as stated so in the business requirement). If an error occurs an incident should be created. The creat...
I am exporting report for RITM's but variables are not visible ? how to achieve this?
So here is the context. I was trying to move some records from core_company table on my dev instance into the customer_account table on the test instance. To do that I first changed the table tag in xml from <core_company action="INSERT_OR_UPDATE"> ...
