DUO Admin Panel Integration with SNOW
We are integrating Duo Security with ServiceNow (SNOW) to raise automated tickets for user-failed logins. Any links or blogs I can refer to would greatly help. Thanks,Ananth
Forum Posts
How can I detach Knowledge article from an Incident?
I would like to detach the knowledge article attached by our Predictive Intelligence similarity Job. I would like to do it through UI. I am using the latest Washington DC version. Is it still possible ? If possible what access is required for this?
Demohub "This Narrative is not part of this instance current release..."
Working in a Vancouver instance with Demohub installed and I used Virtual Agent to execute the Demohub sync. It upgraded Demohub and synced the content. After all the updates, none of the narratives are accessible:"This Narrative is not part of this...
Resolved! display name of harsware model changes upon normalization
1. Is it okay to import Hardware Model without Product or is it important? In some cases i saw product being automatically populated during normalization. Where is it coming from?2. Display name is concatenation of Manufacturer and Name which is perf...
SCCM Tranform Map is getting stuck in running state
When we are executing the import set it is running fine and loading all record but while tranforming it is getting stuck after few minutes.Also instance is going down in between and comes up with cancelled status on tranform map with error as per att...
Documentation on "task_for"
Can anyone point me to documentation for, or otherwise explain the intended use of, the "task_for" field that gets installed with Domain Separation plugin?
Assessment Trigger Condition Isn't Working
I have a trigger condition that doesn't work when I dot walk in the user field. It's allowing me to select the proper field to send the survey to, but it's not triggering. If I swap out the user to someone on the table, it works. Essentially, the s...
How do I get additional comments and/or work notes to show on form
How do I display additional comments and/or work notes to show on a form? I can make the text boxes display to add them, but I have records with existing values in both fields but I can't get them to display on the form: I added the additional co...
Can't test connections
Hello SN Fam,After installing the Workday HR Spoke plugin, I realized that the module lacked a user setup guide. I followed the documentation to create all the necessary credentials for Workday, but I'm unable to test the connection under Connections...
Widget cancelled - maximum execution time exceeded
Widget cancelled - maximum execution time exceeded When exporting a Dashboard into a Printer friendly version (Dashboard has 12 Tab) - all Tabs - a few reports do not appear and show a message of Widget cancelled - maximum execution time exceeded. ...
Need to create a report on audit table
Hi, I am trying to create a report from sys_audit table to access past data. The requirement is to create a report that shows me the ticket data in a specified timeframe that is either handled/touched by agent. I know reporting against sys_audit is n...
Comments & worknotes
How to let some users only can see the worknotes in activity stream and others can see worknotes and comments
How to make ServiceNow sessions different per tab
Does anyone have a suggestion on how to have different connections to the same SN instance in the same browser?
Issue with MFA Setup: Initial Registration Screen Not Displaying for Some Users
I have implemented MFA, but sometimes the initial registration screen for the authentication app, which should appear when users first log in, does not display. Upon investigation, it appears that if users have either an email address or a mobile pho...
Service Operations Workspace - How to Remove the "Cause" Section from the Incident Overview Tab
I am trying to remove the Overview tab from the Service Operations Workspace Incident record view. I have tried deleting the "cause" section from the view. I also have tried duplicating the "Incident Overview SNC" variant, deleting the "cause" contai...
