CSA Question
Which Of the following are not included in an Update Set by default? (Choose four.)HomepagesDataPublished WorkflowsBusiness Rules5 schedules6 Database change7 Related List8 Report Definitions9 scheduled job10 Client Scripts11 Views
Forum Posts
unable to add the fileds in form builder,form design,form layout
in Form it is showing fields, when i want to add extra fields in to the form through form layout,I am unable to see the fields in it but in form builder am able to see fields while adding fields in to the form it is not capture in the form. kindly gi...
Resolved! Grabbing month only from date variable
I wanted to add a 'Date Submitted Month' variable field to a catalog and have it grab the MONTH from 'Date Submitted' field. How do I go about pulling the month and returning it as string such as screenshot below
Need to Change Topic under taxonomy into French Language
Hi, I have a business requirement to change the Topics headings that comes under taxonomy in employee center portal into French language when user changes their preferred language into French in profile settings. Can anyone help please.
How to track time spent by each assignment group on incident
I am looking for suggestions on how to accomplish something. How would you track the duration of time every assignment group tied to an incident has owned the incident with the exception of when the state is On Hold? The overall idea is to have one o...
Resolved! Bug with calendar field
Hello,we are encountering bug with calendar field, when trying to select and fill the value, the calendar field appears in top corner and doesn't allow any values to be entered. This happens intermediately, we're on Xanadu version. Did anyone experie...
Resolved! keyword search functionality is not working in the custom table
keyword search functionality is not working in the custom table
Unable to change the owner of the Document in the list view(dms_document)
We have a managed document in our platform and the owner who created it has left the organisation.Am trying the update the owner but operation is not allowed. The owner field is only visible in list view and edit option is not available. It is not gr...
Get Assessment Metric Image Attachment in Email Notification Script?
Hello, I am trying to get the attached assessment metric images within asmt_metric_list.The usecase is that a user fills out a survey after their ticket has been closed. They can select a variety of image emojis describing how they feel. I would like...
Is it possible to trigger a ProductOrder for a different Product offering from another Product Order
Hi All, Is it possible to trigger a ProductOrder for a different Product offering from another Product Order? We have a requirement to spawn a Product offer of a different Product offering from the Product Order that we are implementing. Also will th...
Advanced Work asssignment using Service Operations Workspace
Hi All, Have a query, We were trying to configure Advanced work assignment AWA to route the requests to particular set of agents based on the skills. But, it was observed that, even after setting the maximum universal capacity for agents, AWA is kee...
Flow Designer - How to close RITM/REQ after changing approval record to "no longer required"
Good morning, I have a request to establish a flow that can close any open RITMs that remain unapproved by the customers supervisor for more than 30 days. In other words, I am trying to close any RITM that has been opened for more than 30 days if the...
Unable to create MS Teams from Office 365 group
I am attempting to use Flow Designer and the Create Team action to create a new MS Team from an Office 365 group. The flow is failing and returning the error message "User is not an owner to perform migration of this Group to Team". I can successful...
Integrate TRM datamart with ServiceNow IRM
Hi Team, If anyone has worked on or has insights related to TRM Datamart - ServiceNow IRM Integration, kindly share the technical approach or any documentation you followed during the implementation process. Your input would be greatly appreciated. T...
keyword search functionality is not working in the custom table
keyword search functionality is not working in the custom tableSolution: 1. Enable Text Indexing for the Table:When keyword search doesn't work on custom tables. We needs to index the text fields of our table to make them searchable.Steps:Navigate to...
